Hiring For Merchant Onboarding L2

2 days ago


Navi Mumbai, Maharashtra, India Mindgate Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Merchant On-boarding L2 support [Code: MOBL2]

Roles and Responsibilities:


• To ensure all queries sent by L1 is responded back within TAT of 24 hours with proper resolution/

explanation for L1s to support the merchant.


• Liaise with MINDGATEs internal team (developer)/ Banks technical team for resolu tions of

unresolved issues reported by L1.


• Analyzing and investigating defects and faults, and tracing them till final resolution.


• To communicate resolutions of the issues which were highlighted/ escalated by L1 team, to

ensure L1 team is aware of the reported new issue and can provide resolution for similar issues/

scenarios in future.


• To maintain list of highlighted issues and its resolution as a ready reckoner for the entire team.


• To publish weekly new issue / resolution list with the integration support team.


• To publish daily tracker for all the Merchants supported on daily basis to L3.

Desired Skill Set


• Experience in supporting Web and


• Mobile Based application which Involves following technology JAVA, SQL, .NET.


• Providing post deployment support for upgrades / changes / enhancements done on production

(Live) Environment.


• Strong Unix / Oracle skills and very quick learner.


• Have taken the responsibility of deployment, raising change request and coor dinating with the

various team.


• Analyzing and investigating defects and faults, and tracing them till final reso lution.


• Time- efficient, systematic working methodology. Rapid adaptability to new problem solving.


• Good communication and interpersonal skills.Role & responsibilities

Preferred candidate profile



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