
Order Process executive
2 days ago
Order Processing
· Receive, verify, and enter customer orders into ERP.
· Punch sales orders as per applicable schemes within 24 hours.
· Process retail, sample, and display orders as per requirement.
· Track and process orders for direct dealer groups, sharing updates via WhatsApp groups.
· Respond to urgent order requests and escalate them for quick processing & provide order related support
Coordination
· Coordinate with sales, warehouse, logistics, and accounts teams for smooth order execution.
· Arrange material from nearby areas if not available locally.
· Coordinate with accounts for credit notes in case of supply errors or discount mismatches.
· Handle order escalations by following up with the warehouse team or concerned departments.
Shipping & Delivery
· Work with the logistics team to ensure timely dispatch of orders.
· Track shipments and share delivery status with customers and sales teams.
· Share pending order tentative dispatch dates with customers on a weekly basis.
· Share daily pending order and dispatch status with the Sales Head.
Issue Resolution
· Handle customer complaints related to order errors, delays, or product concerns.
· Provide prompt resolution and ensure customer satisfaction.
Reporting
- Prepare and share daily,weekly reports & Share daily pending and dispatch updates with Sales Head
· Morning Reports: Pending Orders, Invoices, and Stock status.
· Evening Reports: Orders punched and processed during the day.
Urgent & Escalated Orders
· Prioritize urgent orders and ensure timely action.
· Coordinate with the warehouse and sales team for escalated dispatch issues.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
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