Order Process executive

3 days ago

Mumbai, Maharashtra, India Foursis Technical Solutions Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Order Processing

· Receive, verify, and enter customer orders into ERP.

· Punch sales orders as per applicable schemes within 24 hours.

· Process retail, sample, and display orders as per requirement.

· Track and process orders for direct dealer groups, sharing updates via WhatsApp groups.

· Respond to urgent order requests and escalate them for quick processing & provide order related support

Coordination

· Coordinate with sales, warehouse, logistics, and accounts teams for smooth order execution.

· Arrange material from nearby areas if not available locally.

· Coordinate with accounts for credit notes in case of supply errors or discount mismatches.

· Handle order escalations by following up with the warehouse team or concerned departments.

Shipping & Delivery

· Work with the logistics team to ensure timely dispatch of orders.

· Track shipments and share delivery status with customers and sales teams.

· Share pending order tentative dispatch dates with customers on a weekly basis.

· Share daily pending order and dispatch status with the Sales Head.

Issue Resolution

· Handle customer complaints related to order errors, delays, or product concerns.

· Provide prompt resolution and ensure customer satisfaction.

Reporting

  • Prepare and share daily,weekly reports & Share daily pending and dispatch updates with Sales Head

· Morning Reports: Pending Orders, Invoices, and Stock status.

· Evening Reports: Orders punched and processed during the day.

Urgent & Escalated Orders

· Prioritize urgent orders and ensure timely action.

· Coordinate with the warehouse and sales team for escalated dispatch issues.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

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