Order Processing Intern

22 hours ago


Mumbai, Maharashtra, India Ergode It Services Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Role & responsibilities

  • Manage customer queries across email, chat, and phone channels with professionalism and empathy.
  • Support order processing activities including order entry, status updates, invoicing, returns, and exchanges.
  • Coordinate with logistics partners to ensure timely deliveries and resolve shipping issues.
  • Maintain accurate records of customer interactions and transactions in CRM/order management systems.
  • Provide timely updates to customers regarding order status, refunds, or delays.
  • Escalate complex issues to senior team members while ensuring swift resolution.
  • Collaborate with operations, sales, and warehouse teams to enhance overall customer satisfaction.
  • Contribute ideas for improving customer experience and order management processes.


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