Tech Lead, Systems Engineering

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Tech Lead, Systems Engineering do? 

As a Lead Monitoring Solutions Engineer at Fiserv, you will play a pivotal role in contributing to all projects across our enterprise by implementing state-of-the-art monitoring solutions for a wide range of applications. Utilizing our approved standard set of monitoring tools like Splunk, CA APM, AppDynamics, Dynatrace, and others, you will enable operations teams to proactively identify and remediate issues. Your work will ensure the health and performance of applications, automate the onboarding process, and create meaningful dashboards and reports for technical and business leadership.

What you will do:

• Onboard new log files into Splunk.
• Instrument applications with APM tools like CA APM, AppDynamics, and Dynatrace.
• Develop Synthetic monitoring scripts in CA ASM, Sitescope, Thousand Eyes.
• Onboard applications onto Application Network Performance Monitoring tools like Extrahop.
• Configure alerting policies in various tools, including VAIM.
• Develop comprehensive monitoring dashboards, alerts, and reports in Splunk and other tools.
• Implement monitoring for both on-premise and cloud applications.
• Work on extracting, transforming, analyzing, visualizing, and presenting data from diverse business areas.
• Develop Splunk queries and dashboards aimed at understanding application performance and capacity analysis.
• Automate manual processes using scripting languages (e.g., Unix, Python, Perl).
• Educate internal customers on the tools and available dashboards to effectively reduce downtime and perform root cause analysis.

What you will need to have:

• 5+ years of experience in Splunk administration and development.
• 4+ years of experience implementing APM tools such as CA APM, AppDynamics, or Dynatrace.
• 4+ years of experience in developing and configuring synthetic monitoring scripts in CA ASM, Sitescope, or Thousand Eyes.
• 4+ years of experience in Application Network Performance Monitoring tools such as Extrahop.
• Bachelor's degree in Computer Science, Information Technology, or related field and/or equivalent military experience.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.