Customer Support/Relations Manager

4 days ago

Gurgaon, Haryana, India Shri Educare Limited Full time ₹ 6,00,000 - ₹ 18,00,000 per year


Shri Educare Limited invites smart, energetic and creative professionals from the technical field,  to be a part of the family. We are looking for team members who can initiate, develop and be a part of our quest for excellence in sphere of education. 

The role primarily focuses on:-

  • Excellent interpersonal and communication skills.
  • Must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
  • Must have knowledge & experience with gathering and analyzing data to help understand customer base and come up with suggestions for improving the existing strategy.
  • Ensure regular contact with existing clients to maintain our company's presence.
  • Propose and deliberate potential solutions for implementation in consultation with clients.
  • Provide periodic training to existing schools and new school deployment.
  • Maintain a positive attitude focused on customer satisfaction.
  • Prepare and execute customer training.
  • Ensure very good client experience for existing customers.
  • Lead and coordinate for customer onboarding process.
  • Work very closely with the development team at Chennai. 

Age: Years

Experience: 1 to 3 years in the relevant field. It'll be an added advantage if the person has connects at Schools / pre-schools.

Qualification: MCA/B.Tech.

Location: Unitech Business Zone, Tower - C, 1st Floor Nirvana Country, South City II, Sector 50, Gurugram.

Key Skills:

  • Good Communication and Inter personal Skills. Proactive and self driven.
  • Strong Analytical skills.
  • Exceptional skills in coordinating tasks and activities at various levels in the organization.
  • Good documentation and writing skills.
  • Should be able to talk in data terms and statements and inferences are backed by quantifiable data.
  • Timely planning and execution of duties.
  • Co-ordination and management skills.
  • Resourceful and good in networking.

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