Customer Support Specialist

3 days ago

Gurgaon, Haryana, India AutoPe Payment Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Summary

We are looking for a Customer Support Executive to handle customer interactions, resolve queries, and ensure a smooth customer experience. The role requires excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, chat, or social media.
  • Resolve product/service-related issues efficiently while maintaining customer satisfaction.
  • Maintain detailed records of customer interactions, complaints, and resolutions.
  • Collaborate with internal teams (Sales, Operations, Technical) to ensure customer concerns are addressed.
  • Provide accurate product/service information to customers.
  • Escalate unresolved issues to higher-level support teams as required.
  • Collect customer feedback and share insights with management to improve processes.
  • Meet customer service KPIs including response time, resolution time, and customer satisfaction.

Qualifications & Skills

  • Bachelor's degree in any discipline (preferred but not mandatory).
  • Proven experience in customer support or a related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask, prioritize, and manage time effectively.

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