Customer Relations Manager

5 days ago

Gurgaon, Haryana, India Shop Concept & Solutions Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Company Description

Shop Concept & Solutions Pvt Ltd is a leading manufacturer and provider of customized showroom display and furniture solutions. Headquartered in Gurugram, India, we have served over 1,000 customers across India and internationally in countries such as Nepal, Sri Lanka, Kenya, Ghana, and Sudan. With advanced manufacturing facilities and a team of skilled managers, engineers, designers, and craftsmen, we specialize in design, production, and installation, delivering projects on time and within budget. Our innovative project management model is flexible and client-centric, catering to multinational corporations like Luxottica, Safilo India, and Titan Eyewear. Explore our portfolio and expertise by visiting our website:

Role Description

We are seeking a full-time, on-site Customer Relations Manager to join our team in Bangalore. The selected candidate will be responsible for building and maintaining strong relationships with clients, addressing client inquiries, and ensuring exceptional customer satisfaction. Key responsibilities include overseeing client communications, resolving customer concerns, understanding client requirements, coordinating with internal teams to deliver solutions, and identifying opportunities for improving client experiences. The role may also involve tracking client feedback and preparing reports, as well as presenting insights on ways to enhance service delivery. Person will have to supervise site while executing the project. Travelling will be required in South India part.

Qualifications

  • Strong communication, interpersonal, and relationship-building skills
  • Experience in client management, customer service, and project coordination
  • Problem-solving skills and the ability to handle client inquiries effectively
  • Strong organizational and time management skills to manage multiple client accounts
  • Understanding of retail display or furniture solutions is a plus
  • Proficiency with CRM tools and strong computer literacy
  • Bachelor's degree in Business Administration, Communication, Marketing, or a related field
  • Ability to work on-site in Gurugram and adapt to a dynamic work environment

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