Customer Support Manager

3 days ago

Vadodara, Gujarat, India IDX™ Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Who We Are:

IDX is a global digital communications company. We combine effective storytelling with innovative digital approaches to help businesses communicate clearly and authentically with any audience. Using performance marketing and corporate communications, we craft a seamless presence for our clients, positively influencing the awareness, affinity, and action of the people that matter most.

Founded in 2000, we have more than 2,000 global clients supported by 500 staff. We're headquartered in London and have offices across Europe, North America, and Asia-Pacific.

Responsibilities


• Client communication.


• Taking end to end ownership of Client requests.


• Picking up the requests, acknowledging to clients, doing the updates as required, doing quality checks, making them live and once live replying back to the clients.


• Coordination between internal team members.


• Develop proactive and effective relationships with your clients to improve management of their websites.


• Communicate with clients on requests as required.


• Working collectively with other DCMs in Baroda and London.


• Be a point of contact at Investis' office in Baroda, India for client queries.


• Deliver client requests with quality and on time.


• Adhering to ISMS 27001, QMS 9001 and GDPR policy & procedure.

What we Provide:

We're a welcoming bunch where ideas are valued. Everyone is actively encouraged to develop their careers.

We are committed to helping you grow, professionally and personally.

Our benefits include:

-29 paid holidays a year-Family Insurance Plan.

-Regular Wellness Sessions.

-Regular Rewards & Recognition.

-CSR, Cultural and sporting events.

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