Customer Service Associate

5 days ago


Mumbai Metropolitan Region, India Tripjack Full time ₹ 4,00,000 - ₹ 6,00,000 per year

About Volaron
Volaron is an exciting business that straddles travel, finance and technology. Volaron is backed by a well-established Private Equity firm, supported by one of India's leading B-to-B travel businesses, and is in collaboration with some of the most reputed financial and travel partners in India and abroad.

Role: Customer Service Associate – Insurance
Location: Goregaon (W), Mumbai (prefer candidates from Western Line)

Type: Full-Time – 24/7 rotational shifts – 9 hours/day – onsite (in-office) – 6 weekly offs a month

Key Responsibilities

  • Receive & make calls, email & chat from our travel partners, provide information/ updates
  • Provide Information on the coverage, benefits, features of the said product
  • Assist travel agents with booking cabs and other value-added services for their customers.
  • Troubleshoot and resolve issues, collaborate across functions, to solve escalated cases
  • Converse with our travel agents to educate, and promote our products and services
  • Help in bookings - issue new bookings and help in changes needed / amendments to existing bookings
  • Address customer complaints and concerns in a professional manner, ensuring a satisfactory resolution.
  • Keep records of customer interactions, transactions, comments, and complaints
  • Learn and practice on existing and new products offered.

Required Qualifications

  • University/college – Graduation degree
  • Languages – Hindi and English; regional welcome
  • Familiarity with MS office and customer service systems
  • Previous experience, of 1-2 years, in the Travel domain answering queries on Cabs, eSIMs and other travel related services.

Preferred Qualifications

  • Prior experience as a travel consultant or a travel agent
  • Excellent written and oral communication and interpersonal skills


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