Customer Service Associate
5 days ago
About Volaron
Volaron is an exciting business that straddles travel, finance and technology. Volaron is backed by a well-established Private Equity firm, supported by one of India's leading B-to-B travel businesses, and is in collaboration with some of the most reputed financial and travel partners in India and abroad.
Role: Customer Service Associate – Insurance
Location: Goregaon (W), Mumbai (prefer candidates from Western Line)
Type: Full-Time – 24/7 rotational shifts – 9 hours/day – onsite (in-office) – 6 weekly offs a month
Key Responsibilities
- Receive & make calls, email & chat from our travel partners, provide information/ updates
- Provide Information on the coverage, benefits, features of the said product
- Assist travel agents with booking cabs and other value-added services for their customers.
- Troubleshoot and resolve issues, collaborate across functions, to solve escalated cases
- Converse with our travel agents to educate, and promote our products and services
- Help in bookings - issue new bookings and help in changes needed / amendments to existing bookings
- Address customer complaints and concerns in a professional manner, ensuring a satisfactory resolution.
- Keep records of customer interactions, transactions, comments, and complaints
- Learn and practice on existing and new products offered.
Required Qualifications
- University/college – Graduation degree
- Languages – Hindi and English; regional welcome
- Familiarity with MS office and customer service systems
- Previous experience, of 1-2 years, in the Travel domain answering queries on Cabs, eSIMs and other travel related services.
Preferred Qualifications
- Prior experience as a travel consultant or a travel agent
- Excellent written and oral communication and interpersonal skills
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