Team Lead
2 weeks ago
Job Summary
We are seeking an experienced and result-driven Team Leader - Operations to lead a domestic contact center team in the Banking Process for SBI. The ideal candidate will be responsible for ensuring smooth operations, managing team performance, and delivering high-quality customer service while maintaining compliance with process guidelines.
Key Responsibilities
- Lead and manage a team of customer service executives handling the SBI Banking Process.
- Monitor team performance and ensure achievement of operational targets (KPI's).
- Provide coaching, training, and performance feedback to team members for continuous improvement.
- Ensure adherence to process guidelines, quality standards, and compliance norms.
- Handle escalations and resolve operational issues effectively.
- Monitor daily operations, ensure timely reporting, and maintain productivity.
- Facilitate effective communication between management and the team.
- Ensure accurate and timely knowledge of Mutual Funds as part of the Graduate from any recognized University.
- Minimum 4+ years of overall experience, with at least 1 year as a Team Leader in Domestic Contact Centers handling Banking Process.
- Strong knowledge of Mutual Funds.
- Excellent English and Hindi communication skills (verbal and written).
- Immediate joiners preferred.
- Candidates must be located in Bangalore.
- Willing to work from the office (Shivajinagar, Bangalore).
- Availability for 6 days working with 1 rotational off.
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