Chief Operating Officer

2 days ago

Thiruvananthapuram, Kerala, India Yana IVF & Fertility Centre Full time ₹ 12,00,000 - ₹ 18,00,000 per year

Key Responsibilities:1. Strategic Operations Management

  • Develop and implement operational strategies aligned with the hospital's vision and business goals.
  • Oversee daily operations across all departments – clinical, nursing, laboratory, pharmacy, front office, finance, and HR.
  • Monitor patient journey from inquiry to discharge to ensure seamless service and satisfaction.
  • Drive process standardization, SOP implementation, and continuous improvement initiatives.

2. Business Growth & Revenue Optimization

  • Coordinate with Marketing and Sales Heads to achieve monthly and annual patient and revenue targets.
  • Analyze revenue streams (IVF, OPD, IPD, pharmacy, lab, etc.) and identify opportunities for growth.
  • Review conversion ratios, lead pipelines, and occupancy rates to improve performance.
  • Initiate new service lines, outreach clinics, and value-added programs to expand market share.

3. Financial & Cost Control

  • Work closely with the Finance Controller to monitor budgets, P&L, and cost optimization plans.
  • Control overheads, manage vendor contracts, and ensure efficient resource utilization.
  • Approve and monitor capital expenditure and ensure ROI on hospital investments.

4. Quality, Compliance & Accreditation

  • Ensure adherence to NABH, ICMR, and other regulatory standards applicable to IVF and Gynecology hospitals.
  • Conduct internal audits, risk assessments, and ensure compliance with statutory requirements.
  • Implement patient safety and infection control protocols.

5. Patient Experience & Service Excellence

  • Ensure exceptional patient experience across all touchpoints – inquiry, counseling, treatment, and discharge.
  • Monitor feedback mechanisms and implement action plans for service improvement.
  • Align patient care processes with organizational values and empathy-driven service delivery.

6. Coordination with Clinical Leadership

  • Collaborate with the Medical Director, Consultants, and Nursing Heads for clinical efficiency and operational support.
  • Facilitate scheduling, resource allocation, and clinical workflow optimization.
  • Address inter-departmental coordination challenges proactively.

7. Data, Technology & MIS Reporting

  • Develop and track performance dashboards – revenue, patient flow, departmental KPIs.
  • Ensure accurate and timely MIS submission to management.

Job Type: Full-time

Pay: ₹75, ₹120,000.00 per month

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