Chief Executive Officer

20 hours ago

Thiruvananthapuram, Kerala, India Muthoot Mercantile Full time ₹ 15,00,000 - ₹ 60,00,000 per year

Role & responsibilities

CEO

* Develop and articulate the long-term strategic plan for MML, aligned with the Groups vision.

  • Lead business expansion into new geographies, products, and channels (digital, retail, branch, online).
  • Oversight of financial performance: revenue growth, margins, asset quality, cost management, risk metrics.
  • Ensure robust governance frameworks, compliance with RBI/NBFC regulations, fair-practice codes.
  • Build and nurture a high-performance leadership team, drive culture, talent development.
  • Represent the company externally: stakeholders, investors, regulators, media.
  • Drive innovation in gold-loan processes, fintech integration, customer experience.
  • Monitor and manage macro-economic, industry, regulatory changes and their impact on business.

COO

* Manage branch network operations, branch opening/closure, branch productivity, branch staff performance.

  • Oversee back-office operations: credit processing, disbursement, collections, recovery, customer service.
  • Drive process improvements, operational excellence, cost efficiency, automation of workflows.
  • Monitor operational risk and controls: audit findings, fraud management, gold-pledge procedures, compliance with fair practice code.
  • Implement digital operations initiatives: workflow automation, analytics, dashboarding, mobile/portal integrations.
  • Coordination with CFO/CTO/HR for seamless integration across functions.
  • Manage branch network operations, branch opening/closure, branch productivity, branch staff performance.

Preferred candidate profile

  • Education: MBA/PGDM in Finance/Business Administration or equivalent; CA/ICWA/CFA would be advantageous.
  • Minimum 15-20 years experience in financial services/ NBFC/ banking, with at least 5-8 years in senior leadership (C-suite or business head).
  • Proven track record of delivering P&L growth, operational excellence, branch/retail/loan-book scale-up.
  • Strong understanding of gold-loan business (advantageous) and broad lending structures.
  • Strategic thinker with strong execution orientation, excellent communication & stakeholder management.
  • Integrity, high ethical standards, deep understanding of regulatory environment and governance.

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