Team Lead

2 days ago

Kozhikode, Kerala, India airtel Full time ₹ 5,00,000 - ₹ 25,00,000 per year

TL OPs is responsible for tracking SLA of OSP SR and TTs
Responsibility of entire Wireline Network including FTTH & Intercity OFC & ISP Network. Give best experience to end customer in terms of network Operation. CMO reduction with proper planning. Improve OFC network health. End to end responsibility of entire network. Partner management on patrolling quality Capex execution. Fiber cut reduction plan. Single fiber break, Preventive maintenance

Description for Internal Candidates

Major Activities

  • Enabling customer delight, by providing Quality services
  • Timely and quality delivery of services to all customers.
  • Monthly meeting with customers to understand the customer needs.
  • Highly Engaged Employee
  • Recruit, Motivate & develop the team to ensure commitment and consistently high performance.
  • Ensuring issue closer in monthly review with Team.
  • Ensure Network UP time %)
  • Planning and implementation of effective network monitoring system thru existing manpower.
  • Planning and scheduling of preventive maintenance and corrective maintenance.
  • Optimization Revenue (Bandwidth/network availability)
  • Coordination with planning and material team for planning and execution of all new BSNL POI before committed time (fiber extension and equipment installation cases)
  • Coordination with NSG/ Planning/ Materials for execution of card built up cases to deliver bandwidth on time.
  • Coordination with planning/ Materials/ NSG/ Vendors for new ring implementation or ring upgradation as per scheduled.
  • Large Project Implementation for Bandwidth /network availability.
  • Opex Reduction
  • Reducing repair and maintenance cost through reduction of network failure (OFC/Equipments/infrastructure)
  • Reducing site expenses (EB/Diesel) Consumption.
  • Reducing vehicle running cost with proper planning of planned activities.
  • Business Processes Mapping & Compliance for sustained results/improvements
  • Ensure process being strictly followed by each employee of Operations.
  • Monthly site audits by self and also internal process audits by Internal /External Auditors.
  • Monthly sites (POI/ BB) audits by Quality auditors.
  • Maintaining and sustaining TL9000 QMS
BAL

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