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Integration Ops Analyst

2 weeks ago

Pune, Maharashtra, India Johnson Controls Full time US$ 90,000 - US$ 1,20,000 per year

What you will do

The Integration Ops Analyst will act as a Technical SME and support multiple Enterprise Integration platforms. Responsibilities include managing and supporting integrations on platforms such as Mulesoft, Axway, or IBM Integration Bus, and overseeing incident management and service requests.

How you will do it

  • Manage integrations on cloud platforms including Mulesoft and Axway.

  • Handle incident management, service requests, and operational metrics monitoring.

  • Troubleshoot and resolve integration issues across various environments.

  • Implement bug fixes and improvements to reduce incidents.

  • Design and implement integration solutions using best practices.

  • Enforce compliance and governance for technical quality of integration solutions.

  • Collaborate with project teams and business stakeholders.

  • Provide technical support to offshore teams and partners.

  • Maintain documentation and support monthly patching activities.

  • Participate in on-call support rotation as needed.

What we look for

  • Bachelor's degree in IT or a related field.

  • 5-6 years of development/support experience with integration platforms.

  • Strong experience with Mulesoft and CI/CD deployment tools, preferably Azure DevOps.

  • Experience with MFT products and configurations, preferably Axway ST.

  • Good SQL skills and SSL certificate management experience.

  • Experience in DevOps implementation and automation.

  • Strong understanding of integration, API architecture, and cloud platforms.

  • Ability to collaborate effectively with project teams and troubleshoot issues.

  • Mulesoft or related integration certifications are a plus.

  • Must be a quick learner and a great team player.