Lead Clinical Dev Ops Analyst

Description

Lead Clinical Dev Ops Analyst

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we're able to create a place where everyone feels like they belong.

Job Responsibilities

Subject matter expert in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities. May also train other analysts. Responds to customer support inquiries in a timely manner. Develops knowledge base for team reference.
• May assists with planning and implementation of system changes to support business shifts. May assist with system upgrades, migration activities or integrations of new systems. Assists with solution design for new modules/ functionality and may develop solutions independently.
• May be responsible for multiple systems, reports or dashboards at one time. Maintains systems, reports and dashboard based on business feedback or enhancement requests. Provides a review of changes to the business. Will lead the team through source system or IT related changes that impact downstream systems and reports.
• May lead development of new reports or dashboards based on business requirements. Ability to design complex data models with multiple tables and relationships. Strong understanding of source data and has skill set to create/maintain data flow. Ensures quality delivery by implementing testing and validation steps.
• May be assigned to projects with complex reporting requirements requiring visualizations across new systems. Strong collaboration with business on requirements and data discovery. Drives timelines and delivery with business stakeholders. Use agile development methodologies to quickly support business needs. May help the business with proof of concepts or strategize on how to visualize the data for business consumption.
• May lead process improvement initiatives and make recommendations about opportunities to streamline processes. May include recommendations through data flows or workflow tools.
• May act and perform duties of Business Application Owner or Module Owner Liaison
• Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues. Address complex technical or data-related issues as required.
• Development and delivery of training efforts for internal and external customers. Develop and maintain training materials to ensure user understanding and proficiency. May lead trainings for Business Unit stakeholders and functional teams.
• Responds to Service Desk tickets routed to the department system queues. Consistently keep users and support tickets updated with troubleshooting details and ongoing research progress until a resolution is reached.
• Attends meetings as required, preparing necessary updates, and completing all assigned action items. Following up with appropriate Management and / or stakeholders as appropriate.
• Uses effective customer-oriented communication skills to respond within agreed upon timeframes, utilizing most appropriate method of communication based on urgency and type of information needed.
• Identifies issues for escalation and routes appropriately, exhibiting careful judgement in communicating issues.
• Exercises appropriate critical thinking / problem solving skills to identify and understand a problem, analyzes, and communicate impact, and brings to a timely resolution.
• Performs other work-related duties as assigned.
• May act as a line manager.
• Minimal, non-routine travel may be required (up to 10%).

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

Responsible for clinical system or clinical reporting of clinical business operations. Activities may include report development, data analysis, business owner liaison support, user support, and system or reporting change management. Collaborates across departments as required. Strong knowledge of data, systems, query/Excel to support the clinical business.