
Ops Sup Analyst
2 weeks ago
The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
• Perform daily reconciliation of multiple portfolios based on the knowledge of accounting treatment of entries
• This role is an individual contributor which involves supporting and mentoring a small Operation Support team through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
• Be a subject matter expert in the process & conduct training, monitor quality and quantity of team work
• Analyze operations information and make evaluative judgements to solve problems and responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Facilitate training based on needs of staff within the department and assist with answering staff questions as needed
• Identify hiring needs to ensure adequate staffing
• Serve as a backup for manager, as needed
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Research & Investigation on open reconciliation items and identify any risk by gathering, analyzing, summarizing, and interpreting data
• Performing daily matching for all reconciliations in Recon Frontier by certain criteria and analyzing, coordinate with multiple team on open exception items
• Prevent financial loss by identifying and investigating potential fraud cheques and inform the RBC Investigation Team about the fraudulent checks for the reversal within 1 business day
• Handle third party agencies wire and payment recons
• Prepare and post the Journal entries based on the open items/exceptions
• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements. Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Experience in Cards operations, Cards payments and settlements and GL Reconciliations
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
Education:
• Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Shift Timing- Candidate should be willing to work in 24*7 shifts including late night shift start timings Should be flexible for any shift timing (rotation shifts, permanent night shifts and late night shifts) Weekend working may be BAU as per business requirement.
Job Family Group:
Operations - Core
Job Family:
Operations Support
Time Type:
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
-
Ops Sup Analyst 2
2 days ago
Pune, Maharashtra, India Citi Full time ₹ 9,00,000 - ₹ 12,00,000 per yearResponsibilities:CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. This support extends to a diverse range of functions, including financial adjustments for accounts,...
-
Packaging Ops Analyst
2 days ago
Pune, Maharashtra, India Johnson Controls Full time US$ 90,000 - US$ 1,20,000 per yearPackaging Ops AnalystWhat you will do:As a packaging Ops Analyst, you will be responsible for supporting end-user computing operations, ensuring efficient and effective IT service delivery. You will assist in troubleshooting technical issues, maintaining systems, and supporting users in a timely manner. Collaborate with cross-functional teams to enhance user...
-
Banking Operations Analyst
2 days ago
Pune, Maharashtra, India Citi Full time ₹ 9,00,000 - ₹ 12,00,000 per yearResponsibilities:CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. This support extends to a diverse range of functions, including financial adjustments for accounts,...
-
Senior Data Analyst
5 hours ago
Pune, Maharashtra, India beBeeDataAnalyst Full time ₹ 1,00,00,000 - ₹ 1,50,00,000Job Overview:As a senior data analyst, you will be responsible for collecting and analyzing complex data to inform business decisions.Key Responsibilities:Develop and implement data modelsCreate data visualizations and communicate findings to stakeholdersRequirements:To be successful in this role, you should have a strong background in data science with...
-
Revenue Operations Analyst
4 days ago
Pune, Maharashtra, India Pattern Full time US$ 90,000 - US$ 1,20,000 per yearRole - Revenue operations Analyst - TableauWe are looking for a detail-oriented and experienced Rev Ops Analyst to join our team in Pune. The ideal candidate will have a strong background in Tableau or a comparable BI tool, data analysis, and Sales metrics. Proficiency in Tableau is essential, as the role involves creating insightful dashboards and reports...
-
Sr. Financial Analyst
2 weeks ago
Pune, Maharashtra, India Emerson Climate Technologies Inc Full timeJob DescriptionJOB DESCRIPTIONSr. Project Analyst EUJob SummaryIf you are a Finance professional, Emerson has an exciting role for you We are looking for a Sr. Project Analyst to work with our Financial Services Group in Pune.We value autonomy, self-reliance, fast movers, a passion for robust and ability to maintained quality of financial reporting.In This...
-
Sr. Financial Analyst
3 days ago
Pune, Maharashtra, India Emerson Career Site Full time US$ 90,000 - US$ 1,20,000 per yearSr. Project Analyst – EUJob SummaryIf you are a Finance professional, Emerson has an exciting role for you We are looking for a Sr. Project Analyst to work with our Financial Services Group in Pune.We value autonomy, self-reliance, fast movers, a passion for robust and ability to maintained quality of financial reporting.In This Role, Your Responsibilities...
-
Quality Specialist
4 weeks ago
Pune, Maharashtra, India FPL Technologies Full timeJob Description : Quality AnalystOpportunity:Join our dynamic team as a Quality Analyst and contribute to the financial well-being of our customers by assisting them in managing their outstanding credit card bills.Primary Responsibilities The Quality Analyst will be responsible for completing quality checks of the calls taken by In-House frontline associates...
-
Associate Mainframe Systems Programmer
2 weeks ago
Pune, Maharashtra, India Ensono Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe are looking for a motivated individual with extensive automation experience. We are willing to train, but it would have to be a highly motivated person with the following background. The right individual would be a self starter who has a thorough understanding of computer systems and hardware. Operational experience is a must and many of our most...
-
Hr Ops Analyst Iii
5 days ago
Pune, Maharashtra, India Johnson Controls Full timeWho we areJohnson Controls is the global leader for smart healthy and sustainable buildings At Johnson Controls weve been making buildings smarter since 1885 and our capabilities depth of innovation experience and global reach have been growing ever since Today we offer the worlds largest portfolio of building products technologies software and...