Administrative Receptionist
4 days ago
Job Title: Receptionist cum Admin ExecutiveLocation: [Your Ayurveda Hospital Name], [Location – e.g., outskirts of Mumbai]
Department: Front Office / Administration
Reports To: Hospital Manager / Centre Head
Job SummaryWe are looking for a courteous, professional, and well-organized Receptionist cum Admin Executive to be the first point of contact for our Ayurveda Hospital. The role demands a perfect blend of hospitality, communication, and administrative skills to ensure a warm welcome to our guests and smooth day-to-day operations.
Guest satisfaction, discipline, and efficiency will be the prime focus of this position.
- Key ResponsibilitiesFront Office & Guest RelationsWelcome and greet all patients, guests, and visitors with warmth and positivity.
- Ensure every guest feels cared for and comfortable from arrival to departure.
- Handle check-in/check-out formalities for patients and retreat guests.
- Maintain records of bookings, inquiries, and patient details accurately.
- Coordinate with therapy, housekeeping, and kitchen departments for smooth guest experience.
- Assist guests with information about treatments, schedules, doctors, and facilities.
- Handle feedback and complaints with empathy, ensuring quick and satisfactory resolution.
- Ensure front desk area is always neat, organized, and aesthetically pleasing.
- Administrative ResponsibilitiesManage daily attendance records, staff schedules, and office supplies.
- Handle basic HR and admin documentation (joining forms, leave records, etc.).
- Maintain records of hospital licenses, insurance, and vendor invoices.
- Coordinate with vendors, service providers, and suppliers as per administrative needs.
- Support the management in organizing internal meetings, reports, and event coordination.
- Assist in maintaining compliance files for Ayurveda hospital operations.
- Keep track of daily cash flow, billing reports, and petty cash under management supervision.
- Communication & CoordinationAnswer phone calls, WhatsApp, and emails promptly and professionally.
- Forward patient or guest inquiries to the appropriate departments.
- Maintain internal communication between therapists, doctors, kitchen, and housekeeping teams.
- Schedule doctor appointments and therapy sessions.
- Support digital communication tasks like sending appointment reminders or confirmations.
- Desired Skills and QualitiesPleasant personality, good communication, and calm attitude.
- Strong sense of hospitality and guest care.
- Organized and detail-oriented in administrative work.
- Ability to multitask and prioritize tasks effectively.
- Familiar with MS Office, Excel, and basic computer operations.
- Empathetic approach and alignment with holistic wellness values.
- Educational Qualification & ExperienceGraduate in any discipline (Hospitality, Management, or Administration preferred).
- Minimum 4–7 years experience in front office or admin roles (experience in wellness centre, Ayurveda hospital, or spa preferred).
- Basic understanding of Ayurveda, Yoga, or wellness will be an added advantage.
- Work EnvironmentCalm, nature-friendly Ayurvedic healing space promoting wellness and positivity.
- Opportunity to work closely with Ayurvedic doctors and wellness professionals.
- Role demands grace, discipline, and confidentiality in all interactions.
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