Service Desk Associate L1/End User Support Engineer

1 week ago

Chandigarh, Chandigarh, India Oreta Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job description

As a Service Desk Agent in our shared model working in a 24x7 environment, you will be responsible for providing high-quality technical support to our customers via phone, email, and chat. You will work in a team environment, collaborating with other Service Desk Agents and support teams to ensure timely resolution of customer issues. You will be responsible for managing SLAs, creating KBAs, and accurately documenting all customer interactions.

Role & responsibilities

  • Providing 1st and 2nd level issue resolution and troubleshooting for end users (remote users) in a managed services environment.
  • Managing incoming requests (via telephone, email or the ITSM portal) promptly and provide high quality and conscientious support in accordance with the SLA.
  • Experience in troubleshooting Windows and Mac Operating Systems, Printers, Hardware and application troubleshooting
  • Exposure to Active Directory, Azure AD, Exchange, EndPoint Manager (Intune), Office 365, SharePoint Online, One Drive, Teams etc.
  • Communicating to users the progress of incidents and requests from receipt to closure.
  • Logging all requests via ITSM system including documenting troubleshooting support provided and resolution details.
  • Escalating incidents or requests which require additional expertise to next level support teams and maintain contact with them to confirm resolution.
  • Setting-up, deploying and maintaining end user hardware and software including thin clients and printers
  • Assisting in the creation and maintenance of appropriate IT Service Desk processes and generate documentations as required.
  • Liaise with Vendors on support issues as necessary

Preferred candidate profile

  • Minimum 24 months' experience in Help Desk/Service Desk environment
  • 2-3 years' proven experience working in a managed services environment
  • Experience in Office 365, Active Directory, Printers, Desktop and Windows OS
  • Must have experience in troubleshooting Mac Operating Systems

  • L1 Support engineer

    2 weeks ago

    Chandigarh, Chandigarh, India AJS Cloud Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Here's a polishednight-shift–specific job description for AJS Cloud:L1 Desktop Support Engineer (Night Shift)Location:ChandigarhDepartment:IT Support / Service DeskReports To:IT Support Lead / IT ManagerJob Type:Full-time, Night ShiftJob SummaryAJS Cloud is looking for a motivated and technically capableL1 Desktop Support Engineer (Night Shift)to join our...

  • Service Desk

    2 days ago

    Chandigarh, Chandigarh, India Tietoevry Full time US$ 40,000 - US$ 80,000 per year

    Job DescriptionJob Summary:We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will...

  • Network Support Engineer

    2 weeks ago

    Chandigarh, Chandigarh, India Maxxmann Communications Full time ₹ 2,40,00,000 - ₹ 14,40,00,000 per year

    Position: Network Support EngineerExperience Required: 2 – 4 YearsLocation: Chandigarh sector 34 AEmployment Type: Full-timeRole Overview:We are looking for a skilled Network Support Engineer with 2–4 years of hands-on experience in managing network infrastructure, firewall configurations, VPN setup, and system security. The candidate should also have...

  • Guest Service Associate

    2 days ago

    Chandigarh, Chandigarh, India Marriott International, Inc Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job Description POSITION SUMMARYRespond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. ...

  • Insurance Support

    2 weeks ago

    Chandigarh, Chandigarh, India Felcorp Support Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Felcorp Support - Insurance DivisionModern collaborative team We're Hiring – Client Support Officers We're expanding our Insurance Support team at Felcorp Support and seeking motivated Support professionals at all levels, Freshers, Juniors and seniors.Key Responsibilities: Preparing, checking, and processing insurance documentation Assisting with policy...

  • Back End Developer

    2 weeks ago

    Chandigarh, Chandigarh, India Talink Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location:Dublin, Ireland(On-site)Employment Type:Full-Time | Permanent |Code. Collaborate. Create Impact.AtTalink, we believe great software doesn't just power systems—it empowers businesses. As a fast-growing technology services firm with global operations in theUK, Ireland, and New Zealand, we partner with clients to build smart, scalable, and...

  • Front Desk Executive

    2 weeks ago

    Chandigarh, Chandigarh, India Visa Permit Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Description – Front Desk Executive (Female)We are hiring a Front Desk Executive who will be responsible for managing front office operations, handling client interactions, and ensuring smooth day-to-day functioning of the reception area. The ideal candidate should have a pleasant personality, excellent communication skills, and the ability to handle...

  • Guest Services Associate

    2 days ago

    Chandigarh, Chandigarh, India Marriott International, Inc Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description POSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise...

  • Front Desk Receptionist

    2 weeks ago

    Chandigarh, Chandigarh, India Amrit Deol Fitness & Nutrition Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    ReceptionistLocation: Chandigarh / MohaliCompany: Amrit Deol Fitness and NutritionJob Type: Full-TimeAbout UsAt Amrit Deol Fitness and Nutrition, we are dedicated to helping individuals achieve their health and wellness goals through customized fitness and nutrition programs. Our facility fosters a supportive, energetic, and professional environment for both...

  • Customer Support Associate

    6 days ago

    Chandigarh, Chandigarh, India GNR Global Services Full time ₹ 2,64,000 - ₹ 2,76,000 per year

    Job Title: International Customer Support AssociateLocation: ChandigarhDepartment: OperationsEmployment Type: Full-timeAbout the RoleWe are looking for an energetic and customer-focused International Customer Support Associate to join our global support team. In this role, you will handle customer inquiries from international clients through email, chat, and...