
Service Desk Engineer
1 day ago
We're Hiring: Service Desk Executive (L1)
Location:
[Insert Location]
Education:
B.Com / B.Sc. / B.A. / B.E.
Experience:
0–2 years (Freshers with certification can apply)
Preferred Certification:
CCNA Wireless
Do you have a passion for IT support and troubleshooting? Join our team as a
Service Desk Executive (L1)
and be the first point of contact for resolving technical issues, supporting end-users, and ensuring smooth IT operations.
What You'll Do:
- Provide first-level technical support for hardware, software, and networking issues
- Log, track, and resolve incidents through the ticketing system
- Escalate unresolved issues to L2/L3 teams
- Support wireless networks, desktops, printers, and end-user devices
- Document issues and resolutions for future reference
What We're Looking For:
- Basic understanding of IT hardware, software & networking
- Good communication & problem-solving skills
- Ability to work in shifts (24x7 environment)
- CCNA Wireless certification preferred
-
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