Service Desk Engineer

1 day ago


Chandigarh, Chandigarh, India Aerial Telecom Solutions Full time ₹ 4,00,000 - ₹ 12,00,000 per year


We're Hiring: Service Desk Executive (L1)


Location:
[Insert Location]


Education:
B.Com / B.Sc. / B.A. / B.E.


Experience:
0–2 years (Freshers with certification can apply)


Preferred Certification:
CCNA Wireless

Do you have a passion for IT support and troubleshooting? Join our team as a
Service Desk Executive (L1)
and be the first point of contact for resolving technical issues, supporting end-users, and ensuring smooth IT operations.

What You'll Do:

  • Provide first-level technical support for hardware, software, and networking issues
  • Log, track, and resolve incidents through the ticketing system
  • Escalate unresolved issues to L2/L3 teams
  • Support wireless networks, desktops, printers, and end-user devices
  • Document issues and resolutions for future reference

What We're Looking For:

  • Basic understanding of IT hardware, software & networking
  • Good communication & problem-solving skills
  • Ability to work in shifts (24x7 environment)
  • CCNA Wireless certification preferred

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