Key Account Executive

2 days ago

Mumbai, Maharashtra, India Leading Beauty Hair Co, Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

A global company with leading market positions in consumer businesses, including hair care, laundry, and home care.

Role Description

The individual is responsible for executing ecommerce strategies, supports operations, and assists in marketing, customer service, and analytics to ensure smooth day-to-day functions. Focuses on managing
complete operations
with platforms- supply management, tracking online availability,
catalog management
, timely
media deployment
,
price management.

Key KPI

1.     OLA (Online Availability)

2.     Supply TAT & Fill rate management

3.     Pricing & offer management on platforms

4.     Claim management/ maintain financial hygiene

5.     Data tracking & reporting

6.     Tracking media execution

7.     Catalog management

Area of Responsibility

1.     Operational Support: Provide operational support across various ecommerce functions, including product listing, content management, order processing, and inventory management.

2.     Marketing Support: Assist in the execution of marketing assets and communication, including on platform and CRM marketing.

3.     Catalog Quality: Conduct regular quality checks on product listings, images, and other content to ensure accuracy, consistency, and compliance with brand standards.

4.     Vendor and Supplier Coordination: Coordinate with vendors, suppliers, and logistics partners to ensure timely delivery of products and smooth order fulfillment processes.

5.     Analytics and Reporting: Assist in the collection, analysis, and interpretation of ecommerce data to track performance, identify trends, and generate insights for decision-making.

6.     Troubleshooting: Troubleshoot technical issues related to ecommerce platforms like product discoverability and serviceability

7.     Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner, maintaining high levels of customer satisfaction and loyalty.

8.     Competition & Market Tracking: track performance, pricing, ranking, marketing, review of our own brand versus competition brands.

Salary and Benefit

As Per Industry standard

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