Senior Sales Support Specialist

2 weeks ago

Bengaluru, Karnataka, India Hitachi Full time ₹ 35,00,000 - ₹ 60,00,000 per year

Location:

Bengaluru, Karnataka, India

Job ID:

R0113304

Date Posted:

Company Name:

HITACHI INDIA PVT. LTD

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

Senior Sales Support Specialist

Designation: Assistant Manager

Company: Hitachi India Private Limited

Mission statement

To provide strategic, operational, technical, analytical and account administrative support to both the Global Account Support Managers and Sales Process Manager. This role ensures opportunity governance, delivery coordination, stakeholder engagement, and process excellence across global accounts and business units, while also contributing to account planning and sales process effectiveness.

Your responsibilities

1. Opportunity Governance & Delivery Support

  • Govern opportunity lifecycle through structured tracking, documentation, and follow-up actions.

  • Coordinate with GAMs, BUs, and service providers to ensure timely delivery and value realization.

  • Support operational requirements and add value through proactive engagement and action tracking.

2. Account Planning & Workshop Administration

  • Support the execution of Account Planning Workshops, including logistics, documentation, and post-workshop follow-up.

  • Contribute to the development of account plans by working closely with market intelligence, segment, and reference cases development in coordination with associated functions, consultants and business.

  • Assist in building and maintaining player maps to understand customer decision-making environments.

3. BU & Service Provider Engagement

  • Act as a liaison between Business Units, Service Providers, and Account Teams to ensure alignment on value propositions and delivery expectations.

  • Facilitate BU engagement through meeting coordination, training sessions, and feedback collection.

4. GAM Representation & Collaboration

  • Represent GAMs in internal meetings, workshops, and forums to ensure continuity and alignment.

  • Collaborate with the Sales Process Manager to monitor account plan effectiveness and deploy corrective actions.

5. Market Intelligence & Core Technologies

  • Provide actionable intelligence to account teams to refine strategies and identify growth opportunities, by working closely with segment teams and consultants.

6. Sales Process Support & Reporting

  • Support the deployment and monitoring of standardized sales processes and workflows.

  • Assist in tracking performance metrics and preparing dashboards and reports for management review.

  • Ensure adherence to governance frameworks and process documentation standards.

7. Training, Meetings & Enablement

  • Coordinate and support training programs for BU teams on tools, processes, and account strategies.

  • Facilitate cadence meetings and enablement sessions to ensure alignment and progress tracking.

  • Adhoc support requests from Account Support Manager, to manage and deliver.

Your Background

  • Bachelor's Degree or Diploma in Engineering, or related field.

  • 5+ years of experience in sales support, operations, or process management in a global or industrial setting.

  • Strong organizational and coordination skills with attention to detail.

  • Proficiency in CRM/ERP systems (e.g., Salesforce) and collaboration tools.

  • Excellent communication and stakeholder engagement capabilities.

  • Ability to work across time zones and cultures with flexibility and professionalism.

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