Sales Support Specialist – Sales Process

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This Position reports to:

Regional Sales Process Specialist – APAC IN

What we believe in

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities

In this role, you will be responsible for implementing and operationalizing the Marketing and Sales processes, sales support infrastructure, and sales training in the designated area. Operation and maintenance of the tools specific to sales process applying operational excellence methodologies and providing solutions and services to assigned organizations, in the Lead Business multi-countries for Electrification Business Area.

The work model for the role is: #Li-Onsite.

The role You will be working as Sales Support Specialist for Marketing & Sales Function and you will support for the Electrification Smart Buildings Business, to be based at Bangalore, India. You will be reporting to Sales Support Manager

You will be mainly accountable for:

• Supports the implementation of key sales processes (lead management, opportunity tracking, quotation conversion, forecasting) to ensure alignment and efficiency.
• Deploys and monitors KPIs, identifying bottlenecks and ensuring accuracy, consistency, and high performance in sales operations.
• Conducts lost opportunity analysis, evaluates causes, and recommends corrective actions in coordination with sales and business units.
• Manages deployment of sales tools and enabling technologies, providing updates, resolving issues, and ensuring user use across the assigned area.
• Develops and enhances reporting tools, distributes market intelligence, and provides essential insights to sales leaders for performance improvement.
• Analyzes order and payment behaviors, focusing on product mix and order entry methods to improve operational and sales efficiency.

Qualifications for the role:

• Holds a bachelor's degree in a relevant field.
• Possesses 7–10 years of experience in sales support and process development.
• Comprehensive understanding of the complete commercial operations cycle: Opportunity Order Cash.
• Practical experience in executing projects related to quotation tool implementation.
• Working knowledge of Salesforce, Conga, Order Management Systems (OMS), Business Online, MuleSoft, and SAP SD/MM.
• Experienced in testing tools, user activities, and Go-Live support.
• Minimum 5 years of experience in sales and related commercial processes, including operation and maintenance of sales tools.
• Proficient in cost modelling, data analysis, and advanced MS Excel, Word, and PowerPoint.

More about us

ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division's highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers' carbon reduction strategies.

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