Sales Support Executive
2 weeks ago
Job Overview
We are seeking a highly motivated and customer-focused Sales Support Specialist –
Lending to support the distribution of supply chain finance loans to distributors and retailers.
You will play a key role in ensuring a seamless customer experience throughout the sales and
onboarding journey—guiding them from loan inquiry to activation.
We are seeking a highly motivated and customer-focused SSupport Specialist –
- Engage with distributors and retailers to understand their financing needs and explain
relevant lending products.
- Provide pre-sales support by handling product inquiries, eligibility checks, and
documentation assistance for supply chain finance loans.
- Work closely with the Operations and Credit teams to ensure timely processing of
applications and address customer queries related to approval, documentation, and
disbursal.
- Deliver post-sales onboarding, ensuring customers are well-versed with repayment
schedules, usage processes, and loan management through the Pice platform.
- Follow up with leads and assist in nurturing them through the conversion funnel, helping
drive product adoption.
- Escalate unresolved issues appropriately while maintaining ownership of the customer
relationship.
- Stay informed on lending policies, compliance norms, and market trends to better guide
customer conversations.
Requirements
- Prior experience in customer support, inside sales, or loan processing—ideally in
fintech or financial services.
- Strong communication skills in Hindi and English; knowledge of other Indian languages
is a plus.
- Ability to manage multiple customer interactions in a fast-paced environment.
- Understanding of retail and distribution finance or prior exposure to SME lending is
preferred.
- Tech-savvy with the ability to work on CRM tools, Google Sheets, and digital loan
processing systems.
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