Client Servicing Executive – Ticketing

6 days ago

Thaltej Ahmedabad Gujarat, India Pluto Travels and Holidays Full time ₹ 2,40,000 per year

Key Responsibilities

  • Handle issuance, reissuance, cancellations, and refunds of air tickets using Galileo and Amadeus GDS systems.
  • Provide client servicing support for travel queries, booking modifications, and schedule changes.
  • Process PNR creations, fare quotations, and ticketing as per client requirements.
  • Coordinate with airlines for waivers, refunds, and schedule change handling.
  • Ensure accuracy in fare rules, tax calculations, commission, and refund processing.
  • Respond to customer queries via email/phone/chat within defined SLAs.
  • Maintain proper records of all transactions in line with company policies.
  • Liaise with internal teams and external partners to resolve client issues promptly.
  • Keep updated with airline circulars, fare updates, and GDS enhancements.

Requirements

  • Graduate / Diploma in Travel & Tourism.
  • 2–5 years of experience in ticketing & reservations with travel agencies or corporate travel desk.
  • Proficiency in Galileo & Amadeus GDS (mandatory).
  • Strong knowledge of airline fare structures, reissuance, refunds, and cancellation policies.
  • Excellent communication & client servicing skills.
  • Ability to work under pressure and handle urgent requests.
  • Attention to detail, accuracy, and problem-solving skills.

Preferred Skills

  • Knowledge of international & domestic airfare rules.
  • Exposure to MIS reporting and handling corporate clients.
  • Customer-first attitude with strong coordination skills.

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Work Location: In person

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