Ticketing Executive

3 days ago

Surat Gujarat, India Quadsen Tourism LLC Full time

**Job Overview**:
As an Air Ticketing Executive, you will be responsible for facilitating seamless travel experiences for clients by efficiently managing airline reservations, issuing tickets, and providing exceptional customer service. This role requires a strong understanding of Global Distribution Systems (GDS) and certification from the International Air Transport Association (IATA).

**Key Responsibilities**:
**Flight Reservations and Bookings**:

- Utilize GDS platforms such as Amadeus, Galileo, Sabre, or Travelport to search, book, and confirm flight reservations based on client preferences and requirements.
- Assist clients in selecting optimal flight itineraries, considering factors such as cost, duration, and airline preferences.

**Ticketing and Fare Calculation**:

- Issue electronic tickets (e-tickets) accurately, ensuring compliance with airline regulations and IATA standards.
- Calculate fares, taxes, and additional charges while adhering to industry regulations and pricing guidelines.

**Customer Service**:

- Provide personalized assistance to clients regarding flight schedules, itinerary changes, cancellations, and other travel-related inquiries.
- Resolve customer complaints and concerns promptly and professionally to ensure high levels of customer satisfaction.

**Documentation and Compliance**:

- Maintain meticulous records of reservations, ticketing transactions, and client communications using designated systems and software.
- Stay updated on airline policies, fare rules, visa requirements, and travel regulations to provide accurate information and ensure compliance.

**Collaboration and Communication**:

- Liaise with airlines, travel agencies, and other stakeholders to coordinate bookings, resolve issues, and negotiate special arrangements for clients.
- Communicate effectively with colleagues and team members to share information, coordinate tasks, and optimize workflow efficiency.

**Sales and Revenue Generation**:

- Promote additional services such as travel insurance, hotel accommodations, car rentals, and tour packages to enhance revenue opportunities.
- Identify upselling and cross-selling opportunities to maximize sales and meet performance targets.

**Qualifications and Skills**:

- Certification from the International Air Transport Association (IATA) is mandatory.
- Proficiency in Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Travelport.
- Strong attention to detail and accuracy in ticket issuance and fare calculation.
- Excellent communication and interpersonal skills to interact with clients and colleagues professionally.
- Ability to multitask, prioritize tasks, and work effectively under pressure in a fast-paced environment.
- Knowledge of airline industry regulations, fare structures, and ticketing procedures.
- Previous experience in air ticketing, travel agency operations, or a related field is preferred.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Supplemental pay types:

- Commission pay
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

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