Customer Solutions Design Analyst

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Why this job matters

The Customer Solutions Design Analyst assists the creation of end-to-end technical designs and solutions which meet customer needs.

What you'll be doing

1. Assists the capture of customer technical requirements and translates it into solution designs in accordance with standard design methodologies.
2. Supports customer solution design engagement, contributing to statement of work creation, including any 3rd party deliverables.
3. Assists in review and validation processes for both new developments and in-life products and services.
4. Assists customer migration planning and implementation.
5. Assists change management, providing impact assessments and design documentation updates.
6. Ensures that designs adhere to architectural principles and policies.
7. Assists parties within the project lifecycle to determine the optimum solution design for customers.
8. Assists in the resolution of standard solution and service issues, root cause analysis, and troubleshooting.
9. Assists in the implementation of ways to improve working processes within the area of customer solution design.

The skills you'll need
Troubleshooting Business Strategy Presenting/Demonstrating Requirements Analysis Root Cause Analysis Requirements Gathering Negotiation Commercial Acumen Business Analysis Solution Design Technology Migration Proposal Development Solution Architecture Decision Making Growth Mindset Inclusive Leadership Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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