Customer Solutions Design Analyst

4 days ago

Gurgaon, Haryana, India BT Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Customer Solutions Design Analyst

Job Req ID: 51281

Posting Date: 18 Sept 2025

Function: Service

Unit: Business

Location:
Building No 14 Sector 24 & 25A, Gurugram, India

Salary: Competitive

Why this job matters

The Customer Solutions Design Analyst assists the creation of end-to-end technical designs and solutions which meet customer needs.

What you'll be doing
  1. Assists the capture of customer technical requirements and translates it into solution designs in accordance with standard design methodologies.
  2. Supports customer solution design engagement, contributing to statement of work creation, including any 3rd party deliverables.
  3. Assists in review and validation processes for both new developments and in-life products and services.
  4. Assists customer migration planning and implementation.
  5. Assists change management, providing impact assessments and design documentation updates.
  6. Ensures that designs adhere to architectural principles and policies.
  7. Assists parties within the project lifecycle to determine the optimum solution design for customers.
  8. Assists in the resolution of standard solution and service issues, root cause analysis, and troubleshooting.
  9. Assists in the implementation of ways to improve working processes within the area of customer solution design.
The skills you'll need

Troubleshooting

Business Strategy

Presenting/Demonstrating

Requirements Analysis

Root Cause Analysis

Requirements Gathering

Negotiation

Commercial Acumen

Business Analysis

Solution Design

Technology Migration

Proposal Development

Solution Architecture

Decision Making

Growth Mindset

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

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