Product Lead – Hospitals

1 week ago

Bengaluru, Karnataka, India Even Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About Even
Even is reimagining healthcare delivery, and a major part of it is to create seamless, patient-centric hospital experiences. Our goal is to combine operational excellence with technology and AI-driven solutions to make every hospital visit smooth, efficient, and stress-free for patients and their families.

Role Overview
We are looking for a hands-on Product & Experience Lead for our hospitals who will take ownership of enhancing patient and customer experience. This role sits at the intersection of hospital operations, product strategy, and technology integration, focusing on creating frictionless, efficient, and high-quality experiences across all touchpoints of a patient's journey.

Key Responsibilities

  • Patient Experience Design: Understand patient and customer pain points in hospital visits and design processes to reduce confusion, waiting time, and operational friction.
  • Operations + Product Integration: Work closely with hospital operations, doctors, and staff to implement improvements using technology and AI wherever applicable.
  • Process Optimization: Reimagine offline hospital processes, identify inefficiencies, and introduce scalable solutions for smoother operations.
  • Clinical Impact and quality control: Ensuring the right clinical protocols are enforced, automating quality control across all clinical practices and ensuring the best medical outcomes.
  • Cross-functional Leadership: Collaborate closely with the CEO, CTO, doctors, and hospital staff to align product initiatives with operational goals.
  • Innovation & Strategy: Continuously research and propose new tech, digital tools, and AI integrations to improve patient experience and hospital efficiency.
  • Hands-On Execution: Own end-to-end projects from ideation to execution, ensuring solutions are practical, implementable, and impactful.

Qualifications & Experience

  • Proven experience in hospital, clinic, or healthcare operations, ideally in a role involving patient experience improvement.
  • Experience with EMR development or healthcare technology products is a strong plus.
  • Background in product management, strategy, or operational leadership.
  • Medical background (doctor or clinician) with transition into product/strategy is highly desirable.
  • Strong analytical, problem-solving, and communication skills.
  • Comfortable being hands-on in hospital operations while designing scalable patient experience initiatives.

What We Offer

  • Opportunity to shape patient experience at Even's hospitals, impacting thousands of lives.
  • Close collaboration with senior leadership, doctors, and tech teams.
  • A high-visibility role that blends hospital operations, product strategy, and technology.

Skills: digital adoption,b2c product management,operations,customer experience,user experience

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