Clinical Product Lead

Title: Clinical Product Lead
Reporting to
: Senior Director, Product Management (direct line), Sr Director, Clinical Programs (dotted-line)

Location
: Bengaluru (Bangalore)

About Get Well Network
A Mission Started by a Patient, for Patients At Get Well, our mission is in our name. We are dedicated to providing high-quality, personalized care by engaging patients, educating families, and empowering clinicians. Our story began not in a boardroom, but from a hospital bed. After a life-defining battle with cancer, our founder, Michael O'Neil, emerged with a powerful conviction: patients deserve to be active partners in their care, not passive recipients. For over 20 years, that conviction has been our guiding principle.

Today, Get Well is a recognized leader in digital patient engagement, serving more than 10 million patients annually across over 950 hospitals and clinical partner sites. We are now embarking on the next chapter of our journey: pioneering "Precision Engagement by combining our deep expertise in the patient experience with the power of advanced AI. We believe in the power of technology to make healthcare more human, and we are committed to leveraging AI responsibly and ethically to improve outcomes, enhance equity, and reduce the cost of care for all.

The Opportunity: Architecting the Future of AI-Powered Patient Care
This is more than a product management role; this is an opportunity to be the clinical architect of the future of patient engagement. We are seeking a visionary clinical leader to spearhead the development of our AI-powered Precision Engagement platform and suite of patient engagement products. You will be the key individual responsible for ensuring our technology is not only intelligent but also clinically sound, safe, and deeply empathetic to the needs of patients and providers. You will translate complex clinical challenges into elegant, AI-driven solutions that guide millions of patients through their unique health journeys. You will define the clinical data strategy that powers our machine learning models, design the next generation of adaptive care plans, and serve as the clinical thought leadership for our product organization. If you are a mission-driven leader with a passion for improving healthcare at scale and a belief in the transformative potential of AI, this is your opportunity to make a lasting impact.

What You'll Do: Key Responsibilities
Clinical & AI Strategy

• Partner with Sr Director of Clinical Programs and Chief Clinical Officer to inform clinical vision and own clinical product roadmap, ensuring every feature is grounded in evidence-based medicine and aligns with our strategic goals.
• Collaborate with data science, product, and clinical governance teams to define training data requirements and validation approaches to ensure our models and products are clinically safe, effective, and fair.
• Serve as the primary clinical subject matter expert for the Product team, translating complex clinical research, care pathways, and unmet patient needs into high-impact AI use cases and product concepts.
• In collaboration with a team of client and internal clinical experts, architect evidence-based clinical workflows, adaptive care plans, and intelligent escalation protocols that form the core of our Precision Engagement platform.
• Stay at the forefront of health AI, evaluating emerging technologies like Generative AI and identifying novel applications to enhance patient-provider communication and automate personalized care.

Product Execution & Leadership

• Lead a dedicated, cross-functional team of engineers, data scientists, and designers, overseeing the full product lifecycle from ideation and prototyping to launch, measurement, and continuous iteration.
• Design and optimize patient and provider workflows that are intuitive, reduce clinical burden, and integrate seamlessly into existing EHR workflows (e.g., Epic, Oracle Cerner) to become a trusted part of the care delivery process.
• Lead through influence, guiding your team through ambiguous clinical questions and ensuring our products speak the language of care providers and resonate with the lived experience of patients.
• Engage directly with our users—patients, families, and clinicians—to deeply understand their pain points and co-design solutions that truly matter.

Governance & Impact

• Establish and monitor key performance indicators (KPIs) to measure the impact of our products on usability (DAU, enrollment rates, completion rates, engagement rates) and clinical outcomes (e.g., readmission rates, care plan adherence), patient engagement, and health system operational efficiency.
• Ensure all clinical products meet the highest standards of data privacy, security, and compliance with healthcare regulations (e.g., HIPAA), championing our responsible AI principles throughout the product development process.
• Communicate your product vision, strategy, and results with clarity and conviction to stakeholders at all levels, from your development team to our executive leadership and health system partners.
• Participate and manage a clinical governance committee consisting of internal, client, and external experts in the design and development of agentic clinical products and clinical impact analytics.

What You'll Bring: Qualifications & Attributes
Required Qualifications

• 8+ years of experience in healthcare tech domain with focus on Clinical Products
• 4+ years of product management experience within a B2B SaaS or healthcare technology company, with a proven track record of shipping successful, complex products from concept to launch.
• Deep, first-hand understanding of clinical workflows, hospital operations, healthcare data systems (EHRs), and the principles of evidence-based practice.
• Expertise in population health principles and disease management best practices, with experience designing or managing programs that aim to improve outcomes for specific patient cohorts.
• Exceptional communication and leadership skills, with a demonstrated ability to translate complex clinical and technical concepts for diverse audiences and lead cross-functional teams through influence.
• An advanced clinical degree (e.g., MD, DO, PhD, DNP, PA) or an RN with an advanced degree in a relevant field such as nursing informatics or public health.

Preferred Qualifications

• Direct experience in developing, managing, or clinically validating AI/ML-powered products, particularly in a patient-facing or clinical decision support setting.
• Familiarity with healthcare data interoperability standards (e.g., HL7, FHIR) and data privacy regulations beyond HIPAA (e.g., GDPR).
• Experience working with products that require deep, workflow-level integration with major EHRs like Epic or Oracle Cerner.
• Knowledge of the regulatory landscape for clinical software, including FDA guidance on Software as a Medical Device (SaMD).
• A "hustler mentality" with a bias for action, a track record of driving projects forward in a fast-paced environment, and the grit to overcome complex challenges.

Why Join Get Well?

• Unparalleled Impact: This is a rare opportunity to shape the future of healthcare at a company founded with a patient-first mission. The work you do here will directly improve the lives of millions of patients and support the heroic clinicians who care for them.
• A Culture of Collaboration: Join a team that is transparent, tenacious, and truly believes in our mission. We live by our values to "Be World-Class Every Day," "Root for Each Other," "Share Openly," and "Find Strength in Our Differences".

About Get Well
Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace.