Product Lead- Hospitals
2 days ago
Job Title:
Product Lead – Hospitals
Location:
Bangalore (Onsite at Even Hospital, Race Course Road)
Reporting to:
CEO
About Even:
Even is reimagining healthcare delivery, and a major part of it is to create seamless, patient-centric hospital experiences. Our goal is to combine operational excellence with technology and AI-driven solutions to make every hospital visit smooth, efficient, and stress-free for patients and their families.
Role Overview:
We are looking for a
hands-on Product & Experience Lead
for our hospitals who will take ownership of
enhancing patient and customer experience
. This role sits at the intersection of hospital operations, product strategy, and technology integration, focusing on creating frictionless, efficient, and high-quality experiences across all touchpoints of a patient's journey.
Key Responsibilities:
- Patient Experience Design:
Understand patient and customer pain points in hospital visits and design processes to reduce confusion, waiting time, and operational friction. - Operations + Product Integration:
Work closely with hospital operations, doctors, and staff to implement improvements using technology and AI wherever applicable. - Process Optimization:
Reimagine offline hospital processes, identify inefficiencies, and introduce scalable solutions for smoother operations. - Clinical Impact and quality control:
Ensuring the right clinical protocols are enforced, automating quality control across all clinical practices and ensuring the best medical outcomes. - Cross-functional Leadership:
Collaborate closely with the CEO, CTO, doctors, and hospital staff to align product initiatives with operational goals. - Innovation & Strategy:
Continuously research and propose new tech, digital tools, and AI integrations to improve patient experience and hospital efficiency. - Hands-On Execution:
Own end-to-end projects from ideation to execution, ensuring solutions are practical, implementable, and impactful.
Qualifications & Experience:
- Proven experience in
hospital, clinic, or healthcare operations
, ideally in a role involving patient experience improvement. - Experience with
EMR development
or healthcare technology products is a strong plus. - Background in
product management, strategy, or operational leadership
. - Medical background (doctor or clinician) with transition into product/strategy is highly desirable.
- Strong analytical, problem-solving, and communication skills.
- Comfortable being
hands-on in hospital operations
while designing scalable patient experience initiatives.
What We Offer:
- Opportunity to shape patient experience at Even's hospitals, impacting thousands of lives.
- Close collaboration with senior leadership, doctors, and tech teams.
- A high-visibility role that blends
hospital operations, product strategy, and technology
.
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