Product Lead- Hospitals

1 week ago

Bengaluru, Karnataka, India Even Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title:
Product Lead – Hospitals

Location:
Bangalore (Onsite at Even Hospital, Race Course Road)

Reporting to:
CEO

About Even:

Even is reimagining healthcare delivery, and a major part of it is to create seamless, patient-centric hospital experiences. Our goal is to combine operational excellence with technology and AI-driven solutions to make every hospital visit smooth, efficient, and stress-free for patients and their families.

Role Overview:

We are looking for a
hands-on Product & Experience Lead
for our hospitals who will take ownership of
enhancing patient and customer experience
. This role sits at the intersection of hospital operations, product strategy, and technology integration, focusing on creating frictionless, efficient, and high-quality experiences across all touchpoints of a patient's journey.

Key Responsibilities:

  • Patient Experience Design:
    Understand patient and customer pain points in hospital visits and design processes to reduce confusion, waiting time, and operational friction.
  • Operations + Product Integration:
    Work closely with hospital operations, doctors, and staff to implement improvements using technology and AI wherever applicable.
  • Process Optimization:
    Reimagine offline hospital processes, identify inefficiencies, and introduce scalable solutions for smoother operations.
  • Clinical Impact and quality control:
    Ensuring the right clinical protocols are enforced, automating quality control across all clinical practices and ensuring the best medical outcomes.
  • Cross-functional Leadership:
    Collaborate closely with the CEO, CTO, doctors, and hospital staff to align product initiatives with operational goals.
  • Innovation & Strategy:
    Continuously research and propose new tech, digital tools, and AI integrations to improve patient experience and hospital efficiency.
  • Hands-On Execution:
    Own end-to-end projects from ideation to execution, ensuring solutions are practical, implementable, and impactful.

Qualifications & Experience:

  • Proven experience in
    hospital, clinic, or healthcare operations
    , ideally in a role involving patient experience improvement.
  • Experience with
    EMR development
    or healthcare technology products is a strong plus.
  • Background in
    product management, strategy, or operational leadership
    .
  • Medical background (doctor or clinician) with transition into product/strategy is highly desirable.
  • Strong analytical, problem-solving, and communication skills.
  • Comfortable being
    hands-on in hospital operations
    while designing scalable patient experience initiatives.

What We Offer:

  • Opportunity to shape patient experience at Even's hospitals, impacting thousands of lives.
  • Close collaboration with senior leadership, doctors, and tech teams.
  • A high-visibility role that blends
    hospital operations, product strategy, and technology
    .

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