Incident Manager

1 week ago

Noida, Uttar Pradesh, India Ericsson-Worldwide Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Join our Team

About this opportunity:

Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your leadership, planning, and communication skills will drive us towards an effective recovery, improving our emergency support services. We also encourage and value the coaching of others, with opportunities for growth within this ultimate service role.

What you will do:

  • Lead and facilitate recovery efforts, ensuring swift restoration of services and outstanding customer experience.
  • Collect comprehensive Root Cause Analysis data to facilitate post-event investigations.
  • Act as the primary orchestrator of Ericsson internal management communication.
  • Initiate and manage escalations when necessary, acting as Crisis Manager throughout these events.
  • Coordinate seamless transition of responsibilities among technical and management teams during emergencies.
  • Play an active role in refining Emergency Handling and Problem Management processes.
  • Validate the security considerations of remote connections and customer documentation through constant user access verification.
  • Foster a culture of knowledge sharing by consistently searching, re-using and sharing valuable information.

The skills you bring:

  • Change and Improvement Management.
  • Data Analysis.
  • Customer Success.
  • Negotiation.
  • Machine Learning.
  • Service Delivery Models and Strategy.
  • Emergency handling.
  • Knowledge Transfer and Reuse.
  • Knowledge Sharing and Collaboration Skills.
  • Coaching and Mentoring.
  • Performance management / controlling.
  • Emergency Recovery skills.
  • EBP (Ericsson Business Process and Finance Processes).
  • Ericsson Portfolio.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 772223

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