Problem Manager

2 days ago

Noida, Uttar Pradesh, India Ericsson-Worldwide Full time ₹ 1,04,000 - ₹ 1,30,878 per year
Join our Team

About this opportunity:

Join our team at Ericsson as a Problem Manager. You'll be at the heart of our operation, responsible for overseeing the quality and integrity of our Problem Management process. Your role will span three important areas - Reactive, Proactive, and Enhanced Problem Management, each critical in ensuring a seamless and high-quality service for our customers.

What you will do:

  • Oversee the Reactive Problem Management process by identifying, analyzing, and eliminating the root causes of known incidents.
  • Conduct post-incident reviews as part of Reactive Problem Management, deriving the root cause of problems and recommending corrective actions.
  • Contribute to the development and update of a comprehensive record of problems, their root causes, and solutions to minimize the repetition of incidents.
  • Implement proactive methods in problem handling as part of Proactive Problem Management, aiming to resolve problems before incidents occur.
  • Analyze network performance reports, identifying areas for improvement and preparing relevant action plans.
  • Employ Predictive Problem Management by developing analytical models based on alarms, outages, latency, and other network parameters, predicting potential issues and ensuring preparedness.

The skills you bring:

  • Ericsson Operations Engine - Mode Of Operations.

  • Failure Causes.

  • Overall understanding of Automation?.
  • Incident management.
  • ITSM Framework.
  • MS TOP.
  • Root Cause Analysis.
  • Corrective And Preventive Action (CAPA).
  • Network Performance.
  • Predictive Modeling.
  • Problem management.
  • Continuous Improvement Process.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Job details: Problem Manager

Job Stage: Job Stage 6

Primary Recruiter: Shivani Sah

Hiring Manager: Manoj Kumar Kaundal

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