ITIL Service Management Professional

3 days ago

Bengaluru, Karnataka, India Capgemini Full time ₹ 20,00,000 - ₹ 25,00,000 per year

About The Role  

- Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks
- Strategize and Design Services
- Lead and Manage Transition / Transformation programs
- Design ITOM, Define Governance, DevOps, Agile / SAFe
- Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process
- Requirement Specification Document, Piloting, Development and institutionalizing the new process
- Drive Continuous Service Improvement programs using various methods and techniques
- Define measurement framework for SLAKPIs
- Facilitate integration of service management tools, processes and SLA KPIs
- Perform process and SLA KPIs testing on service management tools
- Timely reporting of the status on the assignments to clients and stakeholders
- Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials
- Ownership of client engagements and quality deliverables

Primary Skills 

- Experience in defining ITIL processes
- Should have executed end to end consulting assignment which includes Service Design, Gap analysis, Process Definition, implementation road map and auditing
- Knowledge on Application and infrastructure Maintenance lifecycle and Transition
- Experience in working directly with clients
- Excellent communication, interpersonal & presentation skills

Secondary Skills 

- ITIL process definition, ServiceNow Design/Configuration/Operations
- ITIL Process (All 7 processes should have exposure

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