ITIL Service Management Process Consultant

4 days ago

Bengaluru, Karnataka, India Infosys Full time ₹ 15,00,000 - ₹ 25,00,000 per year

CISNGE - ITIL Service Management – Process Consultant

ITIL V3, ITIL V4 / SIAM practitioner-professional - Process Management - Process Design / Re-engineering Lead a team of 4-5 Process Manager's/Consultant's Process - Subject Matter Expert – Oversee the entire management of the ITIL/SIAM processes, ensure supporting tools are aligned with the processes with clear categorization, prioritization and attributes managed efficiently.
• Process Governance
• Ensuring SLAs and KPIs are being met
• Solutioning estimations aligned with delivery scope of work Coordination & Communication – Act as the central point of contact between technical teams, stakeholders, and leadership, providing timely updates
• Establishing and communicating the process mission, goals, and objectives to all stakeholders
• Documenting and maintaining the process and procedures
• Resolving any cross-functional (departmental) issues
• Ensuring proper staffing and training for execution
• Ensuring consistent execution of the process across the organization Process Improvement – Develop and refine Process management procedures to enhance efficiency and effectiveness
• Monitoring, measuring, and reporting on the effectiveness of the process to senior management
• CSI (Continual Service Improvement) and collaboration with customer organization Stakeholder Management – Ensure clear, consistent communication across teams and external parties

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