ITIL Service Management

24 hours ago

Bengaluru, Karnataka, India Capgemini Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your role
  • Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks
  • Strategize and Design Services
  • Lead and Manage Transition / Transformation programs
  • Design ITOM, Define Governance, DevOps, Agile / SAFe
  • Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process
  • Requirement Specification Document, Piloting, Development and institutionalizing the new process
  • Drive Continuous Service Improvement programs using various methods and techniques
  • Define measurement framework for SLAKPIs
  • Facilitate integration of service management tools, processes and SLA KPIs
  • Perform process and SLA KPI's testing on service management tools
  • Timely reporting of the status on the assignments to clients and stakeholders 
  • Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials
  • Ownership of client engagements and quality deliverables
Your Profile
Experience in defining ITIL processes, ITSM ,Service Management.Should have executed end to end consulting assignment which includes Service Design, Gap analysis, Process Definition, implementation road map and auditingEnd to end knowledge on Incident management, Problem management & Change management And set up these processes.Experience in setting up SLAs/KPIs for these processes.Knowledge on Application and infrastructure Maintenance lifecycle and TransitionExperience in working directly with clientsExcellent communication, interpersonal & presentation skills What you'll love about working here


•We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.


•Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.


•At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. 

  • ITIL Service Management Professional

    2 weeks ago

    Bengaluru, Karnataka, India Capgemini Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About The Role  - Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks- Strategize and Design Services- Lead and Manage Transition / Transformation programs- Design ITOM, Define Governance, DevOps, Agile / SAFe- Conducting process assessments and prepare gap analysis reports, Establishing Process...

  • ITIL Service Management Process Consultant

    21 hours ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    CISNGE - ITIL Service Management – Process ConsultantITIL V3, ITIL V4 / SIAM practitioner-professional - Process Management - Process Design / Re-engineering Lead a team of 4-5 Process Manager's/Consultant's Process - Subject Matter Expert – Oversee the entire management of the ITIL/SIAM processes, ensure supporting tools are aligned with the processes...

  • ITIL Operations Support Manager

    4 weeks ago

    Bengaluru, Karnataka, India Movate Full time

    Job DescriptionPosition -- PermanentRole ITIL Operations Support ManagerExperience 10+ YearsLocation Chennai/BangaloreWork Mode HybridShift Timing Afternoon (2pm 10pm)About the Company- Movate is a new age services company that harnesses the power of digital technologies to reimagine customer engagements.- We enable businesses to anticipate and face...

  • ITIL Operations Support Manager

    3 weeks ago

    Bengaluru, Karnataka, India Movate Full time

    Position -- Permanent Role – ITIL Operations Support Manager Experience – 10+ Years Location – Chennai/Bangalore Work Mode – Hybrid Shift Timing – Afternoon (2pm – 10pm) About the Company Movate is a new age services company that harnesses the power of digital technologies to reimagine customer engagements. We enable businesses to...

  • ITIL Operations Support Manager

    2 days ago

    Bengaluru, Karnataka, India, Karnataka Movate Full time

    Position -- PermanentRole – ITIL Operations Support ManagerExperience – 10+ YearsLocation – Chennai/BangaloreWork Mode – Hybrid Shift Timing – Afternoon (2pm – 10pm)About the CompanyMovate is a new age services company that harnesses the power of digital technologies to reimagine customer engagements. We enable businesses to anticipate and face...

  • Angular + Azure + ITIL

    4 weeks ago

    Bengaluru, Karnataka, India Infosys Full time

    Job Title: Angular + Azure + ITILExperience: 3–5 YearsLocation: BangaloreJob Summary:We are seeking a dynamic and detail-oriented IT Operations Engineer with 3–5 years of experience in managing cloud-based applications and infrastructure. The ideal candidate will have hands-on experience with Angular for front-end development, Microsoft Azure for cloud...

  • 15h Left) Itil

    4 weeks ago

    Bengaluru, Karnataka, India Eteam Full time

    Job Description1. As a Analyst, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, major incident management, release management and service transition etc.2. Prior working experience of handling foresaid processes preferred.3. Capable to connect, update and manage...

  • Service Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India Princenton software services pvt ltd Full time ₹ 6,96,000 - ₹ 2,16,71,091 per year

    The Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and forecast, operations and headcount forecast and budgeting, vendor...

  • IT Service Management Specialist

    20 hours ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    TEMS Consulting• Should have good knowledge and understanding on ITIL framework and ITSM processes e.g. Incident Management, Problem Management, Change Management, Service Request Fulfillment, Continuous Service Improvement etc. • Experience working in IT Service Management tools (e.g. ServiceNow, Remedy, JIRA etc.) • Hands on experience in change and...

  • IT service management Representative

    1 week ago

    Bengaluru, Karnataka, India Orcapod Consulting Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Summary: The Command Center and L1.5 Support engineer will be responsible for providing 24x7 monitoring and support for infrastructure services including servers, networks, and cloud environments. This role involves proactive alert management, incident triage, and escalation to ensure high availability and performance of IT services. The candidate should...