ITIL Service Management

2 weeks ago

Bengaluru, Karnataka, India Capgemini Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your role
  • Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks
  • Strategize and Design Services
  • Lead and Manage Transition / Transformation programs
  • Design ITOM, Define Governance, DevOps, Agile / SAFe
  • Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process
  • Requirement Specification Document, Piloting, Development and institutionalizing the new process
  • Drive Continuous Service Improvement programs using various methods and techniques
  • Define measurement framework for SLAKPIs
  • Facilitate integration of service management tools, processes and SLA KPIs
  • Perform process and SLA KPI's testing on service management tools
  • Timely reporting of the status on the assignments to clients and stakeholders 
  • Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials
  • Ownership of client engagements and quality deliverables
Your Profile
Experience in defining ITIL processes, ITSM ,Service Management.Should have executed end to end consulting assignment which includes Service Design, Gap analysis, Process Definition, implementation road map and auditingEnd to end knowledge on Incident management, Problem management & Change management And set up these processes.Experience in setting up SLAs/KPIs for these processes.Knowledge on Application and infrastructure Maintenance lifecycle and TransitionExperience in working directly with clientsExcellent communication, interpersonal & presentation skills What you'll love about working here


•We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.


•Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.


•At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. 

  • ITIL Service Management

    1 week ago

    Bengaluru, Karnataka, India Capgemini Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • ITIL Application Support Manager

    7 hours ago

    Bengaluru, Karnataka, India, Karnataka Movate Full time

    Position -- PermanentRole – ITIL Application Support ManagerExperience – 10+ YearsLocation – Chennai/BangaloreWork Mode – Hybrid Shift Timing – Afternoon (2pm – 10pm)About the CompanyMovate is a new age services company that harnesses the power of digital technologies to reimagine customer engagements.We enable businesses to anticipate and face...

  • Service Management

    2 days ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roll-Service Management CMDBExperience- 6 to 10 Years.Location-Bangalore.Process Ownership: Develop, implement, and maintain CMDB processes, policies, and procedures in alignment with ITIL best practices.Data Integrity & Quality: Ensure accuracy, completeness, and consistency of configuration item data within the CMDB.Governance & Compliance: Enforce CMDB...

  • Service Management CMDB

    3 days ago

    Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Process Ownership: Develop, implement, and maintain CMDB processes, policies, and procedures in alignment with ITIL best practices.Data Integrity & Quality: Ensure accuracy, completeness, and consistency of configuration item data within the CMDB.Governance & Compliance: Enforce CMDB governance policies, conduct regular audits, and ensure compliance with...

  • Director Managed services

    6 days ago

    Bengaluru, Karnataka, India Peoplelogic Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role: Director Managed servicesKey Responsibilities: Client Management:Act as the primary point of contact for key clients, ensuring high levels of satisfactionand retention. Understand client business needs and align managed services offerings todeliver value. Infrastructure Management: cloud environments. Oversee end-to-end infrastructure operations,...

  • Ivanti Service Management Analyst

    6 days ago

    Bengaluru, Karnataka, India c83e5cc3-2f3b-40ed-afe9-96ec64dd4c31 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Ivanti Service Management Analyst (offshore)Role DescriptionServe as the day-to-day administrator and process tuning for Ivanti Service Management. Responsibilities include managing workflows, updating the service catalog, implementing continuous improvements, and ensuring operational excellence in ITSM processes. This role is critical for sustaining and...

  • Service Catalog Management_CBS

    3 days ago

    Bengaluru, Karnataka, India Coders Brain Technology Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

    Acts as an IT Service Management Process SME responsible for the development, implementation and management of Service Catalog Management Processes & Policies as determined by the overall ITSM Roadmap. Lead and drive all Continual Service Improvement enhancements to the SCM process and ServiceNow implementation in accordance with Industry "Good Practice"...

  • Managed Services Platform Product Owner

    2 weeks ago

    Bengaluru, Karnataka, India Visionet Systems Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Managed Services Platform Product OwnerJob Title:Managed Services Platform Product OwnerLocation:OnsiteJob Type:Full-timeExperience Level:10+ yearsPosition SummaryWe are seeking a visionary and hands-on Managed Services Platform Product Owner to lead the end-to-end lifecycle of a next-generation managed services platform. This role encompasses design,...

  • Engineer - Service Desk

    5 days ago

    Bengaluru, Karnataka, India MANN+HUMMEL Full time ₹ 48,00,000 - ₹ 72,00,000 per year

    Role Summary We are looking for a proactive and customer-focused Service Desk Analyst with 2–5 years of experience in IT support and incident management. The role involves handling end-user issues, adhering to ITIL processes, and ensuring timely incident resolution to maintain high service quality and customer satisfaction. Main TasksAct as the first...

  • Service Delivery Manager-German C1 Level

    2 weeks ago

    Bengaluru, Karnataka, India Infotel UK Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Infotel India is excited to announce an opportunity for a bilingual Service Delivery Manager, proficient in German at C1 level, to join our dynamic team. In this role, you will oversee the delivery of IT services for our diverse clientele, ensuring that all customer requirements are met with excellence and precision.ResponsibilitiesManage the end-to-end...