Engineer - Service Desk

17 hours ago

Bengaluru, Karnataka, India MANN+HUMMEL Full time ₹ 48,00,000 - ₹ 72,00,000 per year

Role Summary

We are looking for a proactive and customer-focused Service Desk Analyst with 2–5 years of experience in IT support and incident management. The role involves handling end-user issues, adhering to ITIL processes, and ensuring timely incident resolution to maintain high service quality and customer satisfaction.

Main Tasks
  • Act as the first point of contact for all IT-related incidents and service requests via phone, chat, or ticketing system.
  • Log, categorize, and prioritize incidents based on impact and urgency in ServiceNow (or other ITSM tools).
  • Troubleshoot and resolve hardware, software, and network issues within agreed SLAs.
  • Escalate unresolved incidents to the appropriate L2/L3 teams, ensuring proper handover and documentation.
  • Follow ITIL-based Incident Management and Request Fulfillment processes.
  • Provide end-user support for standard applications, systems access, and password resets.
  • Maintain detailed and accurate ticket documentation and work logs.
  • Contribute to the Knowledge Base by creating and updating procedural guides and FAQs.
  • Participate in incident reviews and continuous improvement initiatives.
  • Ensure high customer satisfaction through effective communication and timely updates.
Your Profile
  • Bachelor's degree in IT, Computer Science, or related field.
  • 2–5 years of experience in IT Service Desk or technical support.
  • Strong understanding of ITIL processes, especially Incident Management.
  • Hands-on experience with ServiceNow, Remedy, or similar ITSM tools.
  • Excellent troubleshooting skills for Windows, O365, VPN, and basic networking.
  • Strong written and verbal communication skills.
  • Ability to work in a fast-paced, global support environment.
  • ITIL v3/v4 Foundation certification preferred.

  • Service Desk Engineer

    14 hours ago

    Bengaluru, Karnataka, India Manning Consulting Full time ₹ 4,00,000 - ₹ 7,00,000 per year

    Job Opening For Service DeskQualification- Graduation requiredProfile- Service Desk, Incident Management, SLA, Ticketing tools.Experience minimum 1+Service DeskPackage upto 7LPALocation- BangaloreWork Mode- Work from Office5 days working & US shiftFor more information contact PriyankaContact no mail id-

  • Service Desk

    6 days ago

    Bengaluru, Karnataka, India Anya Consultancy Services Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    Position: L1 Service Desk / Technical Support (Freshers)Location: Bangalore / Coimbatore (Work-from-Home option available)About the Role:We are looking for enthusiastic fresh graduates to join our L1 Service Desk / Technical Support team. This role offers exposure to technical support operations with opportunities to grow into L2/L3 roles and eventually...

  • It Service Desk Engineer

    17 hours ago

    Bengaluru, Karnataka, India Sumadhura Infracon Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesIT Service Desk Executive provides first-line technical support to end-users, resolving hardware & software / application issues, and ensuring efficient operation of IT systems. This role involves troubleshooting, documenting incidents, and escalating complex problems to seniors for support. Core Responsibilities include...

  • Service Desk Lead

    4 days ago

    Bengaluru, Karnataka, India 33c05c3e-0453-46d8-8b16-a3077e52e0db Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Summary:We are hiring a Service Desk Lead to manage and strengthen our SOC Service Desk function. This role is ideal for someone who has led IT support teams and now wants to grow deeper into cybersecurity. You will work closely with our SOC analysts, security engineers and customers to make sure alerts, incidents and service requests are handled efficiently...

  • Service Desk Analyst

    17 hours ago

    Bengaluru, Karnataka, India AtkinsRéalis Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're AtkinsRéalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the...

  • Lead, Service Desk

    2 days ago

    Bengaluru, Karnataka, India Zones. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description Position at Zones LLC. Company Overview:  When it comes to IT solution providers, there are many choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's only one: Zones – First Choice for IT.TM  Zones is a global Solution Provider of end-to-end IT solutions with an unmatched supply...

  • Service Desk Engineer

    16 hours ago

    Bengaluru, Karnataka, India Pacer Automation Pvt Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Join a team of innovators working on cutting-edge enterprise solutions. We're looking for talented individuals who share our passion for technology and excellence.Service Desk Engineer (Mac OS)Provide first-line support for macOS clients, resolve incidents, and assist end-users with hardware/software issues.SupportBengaluruFull-timeWe also give the...

  • IT Service Desk Escalation Analyst IND

    2 weeks ago

    Bengaluru, Karnataka, India OSB Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About us:OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group's business strategy to provide operational service support. OSBI works with the Group's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.OSBI also prides itself on...

  • It Service Desk Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Frontier Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: IT Service Desk AnalystDepartment: Service DeskLocation: Bangalore Reports to: RSDMJob Type: Full-timeJob Summary:We are seeking a motivated and customer-oriented IT Service Desk Analyst to join our IT support team. The ideal candidate will provide first-line technical support to end-users, troubleshoot hardware and software issues, and ensure...

  • IT Service Desk L2 Engineer

    1 week ago

    Bengaluru, Karnataka, India 06e485da-918a-4f86-8b3e-ade189607b39 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Overview of 66degrees66degrees is a leading consulting and professional services company specializing in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience, we help the world's leading brands transform their business challenges into...