Director Managed services

5 days ago

Bengaluru, Karnataka, India Peoplelogic Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role: Director Managed services

Key Responsibilities:

Client Management:

Act as the primary point of contact for key clients, ensuring high levels of satisfaction

and retention. Understand client business needs and align managed services offerings to

deliver value.

Infrastructure Management:

cloud environments.

  • Oversee end-to-end infrastructure operations, including network, servers, storage, and

  • Provide strategic and operational leadership to Level 2 and Level 3 support teams

delivering round-the-clock network and infrastructure services

  • Ensure compliance with security, governance, and performance standards.

Service Delivery & Operations:

  • Lead incident, problems, and change management processes to minimize disruptions

and accelerate mean time to restore (MTTR)

  • Oversee service delivery for key managed services clients, ensuring adherence to SLAs,

SLOs, and KPIs across all platforms and geographies

  • Drive a culture of continuous improvement through service reviews, root cause analysis,

and structured performance reporting

  • Manage budgets, cost optimization initiatives, and operational productivity metrics for

global support operations

Leadership & Team Development:

  • Lead and mentor a team of service delivery managers and technical specialists.
  • Guide workforce planning, talent development, and succession readiness for technical

and leadership roles across operations

  • Foster a culture of accountability, collaboration, and innovation.

Strategic Planning:

  • Develop and execute a strategic roadmap for managed services delivery, incorporating

automation, AI-driven operations, and proactive monitoring initiatives.

  • Lead strategic planning initiatives and coordinate cross-functional strategic projects and

identify opportunities for growth and service enhancement

Required Qualifications:

  • Bachelor's degree in IT, Computer Science, or related field; MBA preferred.
  • 15+ years of experience in IT Managed Services, with at least 5 years in a leadership role

managing large 24x7 teams

  • Proven track record in client relationship management and infrastructure operations.
  • Strong understanding of ITIL frameworks and service management best practices.
  • Excellent communication, negotiation, and stakeholder management skills.

Preferred Skills:

  • Strong technical background in SD-WAN, ZTNA, MPLS, LAN/WAN, DNS/DHCP, Active

Directory, and hybrid network infrastructure environments

  • Deep understanding of ITIL frameworks, incident and problem management best

practices, and SLA/SLO governance

  • Proven experience managing enterprise-scale managed service operations with

measurable service delivery improvements.

  • Deep understanding of ITIL frameworks, incident and problem management best

practices, and SLA/SLO governance.

  • Exceptional stakeholder management, communication, and negotiation skills.
  • Experience partnering with vendors, clients, and global teams in a matrix organization.
  • Proven track record of implementing automation, monitoring tools, and service

assurance technologies to improve reliability and efficiency

  • Ability to manage budgets and drive cost optimization.
  • Knowledge of automation tools and emerging technologies in infrastructure

management.

  • Associate Director

    2 days ago

    Bengaluru, Karnataka, India KPMG Global Services Full time ₹ 2,00,00,000 - ₹ 2,50,00,000 per year

    Job Title: Cloud Solution Architect Practice Area: Advisory DigitalGeo Location: India, KGSThe fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by...

  • GEC Service Director Environmental Services

    2 days ago

    Bengaluru, Karnataka, India Arcadis Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    DescriptionLocations:  India, Philippines or RomaniaArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious...

  • Associate Director

    7 days ago

    Bengaluru, Karnataka, India KPMG Global Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Microsoft Fabric Data Architect (Role: Associate Director)Practice Area: Advisory TechnologyGeo Location: India, KGSThe fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important...

  • Director of Shared Services

    5 days ago

    Bengaluru, Karnataka, India The Association of People with disability Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job InformationIndustryNGOSalary2-3 Lacs P.A.Date Opened11/04/2024Job TypeFull timeWork Experience10 + Years of ExperienceCityBangalore NorthState/ProvinceKarnatakaCountryIndiaZip/Postal Code560002About UsValidJob DescriptionAPD is a large and rapidly growing NGO. APD's Programs are supported by a variety of shared services that provide a variety of critical...

  • Director - Service Management

    2 weeks ago

    Bengaluru, Karnataka, India Equinix Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Who are we?Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Help us challenge assumptions, uncover bias, and remove...

  • Executive Assistant To Managing Director

    2 weeks ago

    Bengaluru, Karnataka, India Propmo Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Executive Assistant to Managing DirectorCoordinate board meetings, travel bookings, meeting planning, Answer phone calls, Handle executive correspondence via email, Provide administrative support to MD, Manage secretarial activities

  • Director, Cloud and Platform Services

    2 weeks ago

    Bengaluru, Karnataka, India PVH Corp. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About Us:We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good,...

  • Director of Client Services

    1 week ago

    Bengaluru, Karnataka, India Paralleldots Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Director, Client ServicesAt Parallel, we believe long-term partnerships are built on shared outcomes, honest conversations, and the quality of the work we deliverAs Director of Client Services, youll be at the helm of key accounts, leading cross-functional teams to create standout client experiences, foster strategic growth, and drive business impact- This...

  • Director

    7 days ago

    Bengaluru, Karnataka, India KPMG Global Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    KPMG Delivery Network (KDN) is a Director – LCNC to lead strategy formulation, design, and implementation of low-code/no-code platforms to accelerate digital transformation across delivery centers. This role requires strong technical acumen, business alignment skills, and the ability to drive innovation while ensuring governance and scalability.

  • Associate Director

    7 days ago

    Bengaluru, Karnataka, India KPMG Global Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About KPMG Global Services (KGS)Established in 2008, KPMG Global Services (KGS) India is a strategic global delivery organization that works with over 50 KPMG firms to provide a progressive, scalable and customized approach to business requirements.​​The KGS India journey has been one of consistent growth, with a current employee count of c.22,000,...