Regional Customer Experience Executive

1 week ago


Lucknow, Uttar Pradesh, India Titan Full time ₹ 6,00,000 - ₹ 18,00,000 per year
Job Requirements

Job Title: Customer Experience Executive - Tanishq

Company: Titan

Job Category: Jewellery-SMR

We are looking for a dedicated Customer Experience Executive to join our team at Tanishq, a division of Titan. As a Regional Customer Experience Executive, you will be responsible for ensuring that our customers have a positive and memorable experience when interacting with our brand. 

Key Responsibilities:

- Develop and implement strategies to enhance customer satisfaction and loyalty

- Handle customer inquiries and complaints in a professional and timely manner

- Collaborate with internal teams to improve overall customer experience

- Monitor customer feedback and make recommendations for improvement

- Stay up-to-date on industry trends and best practices in customer experience

Qualifications:

- Bachelor's degree in Business Administration or related field

- Proven experience in customer service or customer experience role

- Excellent communication and interpersonal skills

- Strong problem-solving abilities

- Ability to work well in a fast-paced environment

If you are passionate about delivering exceptional customer service and have a keen eye for detail, we would love to hear from you. Join us at Tanishq and help us create unforgettable experiences for our customers. Apply now

Work Experience

Required Skills and Experience:

- Minimum of 5 years of experience in customer service

- Proven experience in managing customer service operations on a regional scale

- Strong communication and interpersonal skills

- Ability to analyze customer feedback and implement improvements

- Excellent problem-solving abilities

- Proficiency in CRM software and other customer service tools

- Ability to work effectively in a fast-paced environment

- Bachelor's degree in Business Administration or related field preferred



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