Order Management Specialist

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This Position reports to:

In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.

The work model for the role is: #LI - Onsite

This role contributes to process automation in the Measurement & Analytics division in the India region

• Ensuring the resolution of customer issues, including order, technical, and payment-related issues.
• Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
• Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
• Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.

• You enjoy working with order management, inside sales, and RFQs in instrumentation products.
• You have 2 to 5 years of experience in order management.
• You are highly adept in SAP.
• You are passionate about customer management and stakeholder management.
• You hold a diploma or degree in Electrical, Electronics, or Instrumentation Engineering.
• You are comfortable communicating in both verbal and written English.

The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.

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