Customer Support Executive

7 days ago

Gurgaon, Haryana, India Casegear Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Description:
Customer Support Executive

Location:
Gurugram, Haryana

About the Role:

We are looking for a dedicated and customer-oriented Customer Support Executive to join our team. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a seamless experience. If you have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional service, we'd love to hear from you

Key Responsibilities:


• Respond promptly to customer inquiries via phone, email, or chat.


• Address customer complaints and provide appropriate solutions within the agreed time limits.


• Follow up to ensure resolution and maintain customer satisfaction.


• Maintain detailed records of customer interactions and feedback.


• Collaborate with internal teams to resolve customer issues efficiently.


• Proactively identify and report recurring issues to help improve processes and products.


• Stay updated on company products/services to provide accurate information to customers.

Skills and Qualifications:


• Bachelor's degree or equivalent qualification.


• Strong communication skills in English (and regional language, if applicable).


• Prior experience in customer support is a plus but not mandatory.


• Ability to handle multiple tasks and work in a fast-paced environment.


• Problem-solving skills and a customer-first attitude.


• Proficiency in using customer support tools and software (or willingness to learn).

Benefits:


• Competitive salary between ₹20K-25K per month.


• Opportunities for growth and career advancement.


• Friendly and supportive work environment.


• Training and development programs to enhance skills.

Working Hours:

[10:00 AM – 6:00 PM, 6 days a week]

How to Apply:

Send your updated resume to

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