Customer Support Executive

3 days ago

Gurgaon, Haryana, India Yindella Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a dedicated and customer-oriented Customer Support Executive to join our team. The ideal candidate will be responsible for managing customer queries, resolving concerns, and ensuring a smooth customer experience through both chat and call support.

Key Responsibilities:

  • Handle customer queries promptly via phone and chat.
  • Provide accurate information and effective solutions for product/service-related issues.
  • Maintain a high level of customer satisfaction through clear communication and problem-solving.
  • Escalate unresolved cases to the relevant department in a timely manner.
  • Accurately document customer interactions, transactions, and feedback.
  • Achieve performance targets, including response time and customer satisfaction ratings.

Requirements:

  • Strong verbal and written communication skills in Telugu.
  • Previous experience in customer support, call centers, or a similar role is an advantage.
  • Basic computer proficiency.
  • Ability to handle both chat and call support efficiently.
  • Flexibility to work in rotational shifts (if required).

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