Customer Support Executive

9 hours ago

Thiruvananthapuram, Kerala, India Labglo technologies Full time ₹ 3,00,000 - ₹ 6,00,000 per year
  • Proven experience in customer support focused on eCommerce platforms and transactions
  • Strong understanding of eCommerce transaction tickets and query resolution processes
  • Excellent verbal and written communication skills, with emphasis on customer engagement in IT/eCommerce settings
  • Proficient in CRM tools, ticketing systems, and basic reporting software
  • Comfortable working in a rotational shift schedule
  • Highly organized with strong attention to detail
  • Patient, empathetic, and proactive in resolving customer issues
  • Strong problem-solving skills with the ability to multitask in a fast-paced IT service environment
  • Friendly and professional demeanor with excellent interpersonal skills

Job Type: Full-time

Benefits:

  • Health insurance
  • Provident Fund
  • Work from home

Work Location: In person

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