Client Servicing Manager

Client Servicing Manager (Account Planning)

Location: Andheri West, Mumbai (Work from Office Only)

Type: Full-Time

Experience: 3–5 years in client servicing or business development in top creative/digital agencies

Qualification: MBA or advanced degree from top schools such as MICA, with certification in digital marketing preferred

Travel:
 Occasional travel required for client meetings

About The Role

Pivot is seeking an Account Planning Manager with a proven track record in client interfacing and business development, preferably from leading creative or digital agencies. Excellent communication and presentation skills are mandatory. The role calls for someone adept at pitching and onboarding new clients, crafting and presenting compelling proposals, retaining and growing accounts, and leading high-stakes meetings with senior client stakeholders. The ideal candidate can navigate escalations diplomatically and implement feedback quickly, driving both client satisfaction and account growth.

Key Responsibilities

• Lead client relationships, serving as the primary contact for strategic discussions, campaign oversight, feedback, and business growth opportunities
• Develop, implement, and oversee comprehensive account strategies aligned to client goals with a focus on retaining and expanding existing accounts
• Drive business development by pitching new clients, preparing proposals, and leading client onboarding presentations
• Manage multiple projects and teams, ensuring cross-functional collaboration with creative, digital, strategy, and production units
• Lead client meetings, gather feedback, and drive implementation
• Handle client escalations, ensuring issues are resolved with professionalism and speed
• Guide and mentor junior team members
• Own account profitability and resource planning, working with finance and operations to ensure effective budget management
• Monitor campaign performance, prepare insightful reports, and translate data into actionable recommendations
• Represent Pivot at industry events, build networks, and champion the agency's reputation

Required Skills

• Critical to have substantial agency experience
• Strong social media management abilities: reporting, posting, analytics
• Experience and strong interest in business development is a major plus
• Prior experience in pitching, proposal creation, and client presentations
• Proven client retention and negotiation skills
• Excellent communication and presentation abilities
• High-level organization, detail orientation, and time management
• Professional approach to handling client escalations
• Collaborative leadership style and team mentoring capabilities

About Pivot

Pivot is a Mumbai-based Brand Communication and Digital Marketing Agency working with innovative startups, scale-ups, and global businesses. Founded 5 years ago, our leadership brings 50+ years of Fortune 500 experience, giving every project a blend of strategic foresight and creative excellence.

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Growth Prospects

At Pivot, we foster a collaborative culture that values performance, creativity, and ownership. High-performing team members are rewarded with performance incentives and clear career progression opportunities. This role offers a growth path towards becoming an
Account Planning Director
, where you will have the opportunity to lead a team of client servicing professionals and drive strategic client relationships.

How to Apply

This is a full-time, on-site leadership role at The Boardroom Coworking Spaces, Andheri West, Mumbai.

Send your resume, cover letter, and portfolio to:

Subject Line: Application – Account Planning Manager

Email body: Mention your current city, willingness to work from office, nearest available joining date, and expected pay range.