DM / Manager Customer Support - Key Accounts

1 week ago

Gurgaon, Haryana, India NATURE BIO FOODS Full time ₹ 1,56,000 per year

Timings : European Shift (11:30 am to 08:30 pm)

Salary Upto: 13 LPA

Workings Days : 5 days a week (in office) + Sat (WFH if req)

Location : Gurugram Sec 15

Key responsibilities

  • Key Account Management

  • Coordinate the entire supply chain process (SCM)

  • Coordinate with the 'Quality Team' for any product related issues and escalations from the customers

  • Up-sell new products to existing customers

  • Represent the company at various 'Food Festivals' and related conferences, Carved out a roadmap for exhibitions across USA and Europe

  • Coordination with internal departments to ensure timely response to customers

  • Hold weekly reviews with the team to ensure that the team is aligned on priorities and all the needed activities completed.

  • Facilitate communication between Key partners, Sales, Marketing and Operations regarding order status, product availability and delivery.

  • Responsible to create Service and Support agreement, Post Sales Service and Support. Work with multiple teams to understand the business requirements and coordinate to resolve the issues

- Request tracking and closure - ensures the end to end and proactive ownership of requests assigned.

  • SLAs of End to end TAT and Accuracy would be critical parameters of performance.

  • Manage exports to international customer locations

  • Manage and track the product stock and inventory

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and negotiation skills with a proven ability to create and maintain working relationships
  • Positive working relationships with other departments.
  • Strong supervisory and leadership skills.
  • Excellent organizational skills and attention to detail.
  • Thorough understanding of company products and logistics.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • SAP Knowledge

Education and Experience:

  • Bachelor's degree in Business or related field required; Master's degree preferred.
  • Five years of experience as Sr. Executive/ Assistant Manager, or similar relevant position required.
  • Ten years of total experience
  • At least 3-4 years span in current organization.

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