Guest Relation Executive

2 weeks ago

Mumbai, Maharashtra, India Shivsagar Restaurant and Resort pvt Ltd Full time ₹ 2,30,400 - ₹ 2,88,000 per year

Job Summary:

We are looking for a friendly, organized, and welcoming Host/Hostess to join our team. As the first point of contact for our guests, you will set the tone for their dining experience. The ideal candidate is professional, customer-focused, and thrives in a fast-paced environment.

Key Responsibilities:

  • Greet guests warmly and professionally upon arrival.
  • Manage reservations and waitlists using [reservation system, e.g., OpenTable, manual log]
  • Escort guests to their tables and present menus.
  • Answer phone calls and provide information about the restaurant, including menu, hours, and reservations.
  • Monitor dining areas to assess seating availability and service flow.
  • Communicate guest needs or preferences to servers and management.
  • Ensure the hostess stand and entrance area are clean and organized.
  • Handle guest complaints or direct them to the appropriate manager.
  • Assist with to-go orders or curbside pickups (if applicable).

Qualifications:

  • Previous experience as a Host/Hostess or in a customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Friendly and professional demeanor.
  • Ability to stand for long periods and move quickly.
  • Well-groomed and presentable appearance.
  • Availability to work evenings, weekends, and holidays.
  • Familiarity with reservation software (preferred but not required).

Job Type: Full-time

Pay: ₹19, ₹24,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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