
Senior Field Operations Executive
2 days ago
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil
PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one
pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI
aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-
Job Responsibilities:
A. Core Operations
● Ensure availability of qualified (trained & certified) Technicians at all time as per Technical
Training Guidelines.
● Coach and train assigned technicians in order to improve the service quality and customer
retention of the assigned service area, as per Technical Training Guidelines & service SOPs.
● Ensure availability of recommended preparation, materials, and service tools in working
condition to Technicians as per service SOPs.
● Conduct daily 10 min stand up meeting, and explain safety and special instruction to
assigned technicians to execute the job as per instructions received from Sales
Team/Service Docket.
● Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and
providing refresher training to technicians on the updates as & when required.
● Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual
requirements and as per myRentokil (for myR customer)
● Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK
NOTE by self and the assigned technicians.
● Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA,
Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs)
● Ensure APL (Approved Preparations List) listed preparations, products and materials are
used in line with service SOPs
● Ensure material stores are maintained appropriately as per good storage practice and
disposal of empty containers, used TG/Control board, pesticides wrappers and damaged
materials are disposed in line with SOP
● Ensure proper schedule of maintenance & repairs of equipment is established & is
followed periodically
● In case any of the Operations colleagues are on leave or position is vacant, should ensure
entries are made in iCABS to achieve operations KPI of Branch.
● Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a
competent manner and effectively follow the route plan and timings defined by Service
Planner.
● Approval of conveyance amount for assigned technicians
● Promote highest grooming standards (uniform, Safety shoes, PPEs)
B. Advance Operations
● Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
● Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with
1 development programs per year.
● Identify & resolve Service delivery issues in coordination with the Branch Manager
● Ensure customer complaints are resolved as per complaint management SOP and update
the Root Cause in iCABS to ensure proper ticket closure in time.
● Analyse customer complaints- CO- service wise and improve skills of identified Technicians
to reduce CO & ensure closure by monitoring open tickets on weekly basis
● Compliance and closure of audits non-conformities w.r.t. service operations (Internal /
External)
● Track and optimize material consumption as per SRF, Cost sheet and SOW and report
deviations to line manager
● Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are
available in branch, and near expiry materials are used first.
● Track and monitor materials consumption to ensure branch material consumption within
the target.
● Maintaining Optimum Stock Level and Ensuring Indents are raised after checking
requirement and stock.
● Monitor and drive service productivity and efficiency.
● Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB
using rAuditor
● Ensure Service leads are submitted by all technicians as per the target
● Monitor & report to Line Manager on input costs at all major sites as per gross margin
agreed & discuss action plans to bring it within limits.
● Actively drive Service & Product Leads for assigned technician group within service area by
on the job coaching to create density of customers.
● Encourage technicians to plan their leaves in advance to curb absenteeism
● Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line
Manager on day to day basis
● Report any deviation that could impact service quality or productivity of technicians likeovercommitments, recommendation regarding night service, additional visits, covered area
mismatch, etc.
● Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates.
Key Result Areas:
● 100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
● Material consumption target to be met 100% as per Branch AoP target
● TPA and Development plan completion as per target- 100%
● Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and
re-train Technicians with more than 3 complaints per month.
● 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days;
L-2 within 9-months of Joining)
● Self learning and development- Above 90% score in online assessment.
Requirements
Competencies (Skills essential to the role):
● Good interpersonal skills
● Good Analytical & Problem-solving skills
● Ability to communicate effectively
● Should be proactive in planning & organizing
● Technical knowledge of Pests, Service Processes, Chemicals & Equipments
Educational Qualification / Other Requirement:
● Minimum B. Sc. (Chemistry / Zoology / Agriculture years of experience in operations of
pest management or service industry is desirable.
● Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its
equivalent)
Benefits
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it's our people who
make our company what it is. We believe in:
● Safety
● Integrity
● Innovation
● Learning & Development
● Open & Transparent
● Performance Orientation
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
welcoming to people of all backgrounds.
.
-
Chief Operating Officer
2 weeks ago
Puducherry, Puducherry, India Core Minds Full timeChief Operating Officer Full job description:Key Responsibilities:- Oversee end-to-end manufacturing operations, ensuring efficiency, productivity and quality compliance.- Drive operational excellence across VMC, CNC, and related machining processes.- Lead workforce planning, production scheduling and resource allocation for optimal output.- Ensure strict...
-
Operations Director
16 hours ago
Puducherry, Puducherry, India beBeeHotel Full time ₹ 9,00,000 - ₹ 12,00,000Job Opportunity: Operational ManagerWe are seeking a highly skilled and motivated hospitality professional to take charge of our operations in Auroville, India.About the Position:This is a dynamic role that requires strong leadership skills, attention to detail, and excellent communication abilities.Key Responsibilities:Operational Oversight & Guest...
-
Senior Manufacturing Operations Leader
6 days ago
Puducherry, Puducherry, India beBeeOperations Full time US$ 90,000 - US$ 1,20,000Lead Operations SupervisorWe are seeking an exceptional Lead Operations Supervisor to oversee daily operations for MV products. This role requires strategic planning, coordination, and leadership to ensure timely delivery of quality products while meeting efficiency and productivity objectives.Solicit and support employees in their growth and development,...
-
Office Operations Coordinator
5 hours ago
Puducherry, Puducherry, India beBeeAdministrative Full time ₹ 6,00,000 - ₹ 12,00,000About our company:We specialize in building data-driven strategies to manage elections.Our diverse team helps shape electoral ecosystems and achieve democratic goals.This role is about ensuring smooth operations by providing administrative support to teams and clients.Responsibilities include managing schedules, documentation, logistics, and communication...
-
Head Isg Operations
3 weeks ago
Puducherry, Puducherry, India Lenovo Full timeHead ISG OperationsGeneral InformationReq WD00078063Career area Strategy and OperationsCountry Region IndiaState Puducherry Pondicherry City PondicherryDate Wednesday February 5 2025Working time Full-timeAdditional Locations India - Puducherry Pondicherry - Pondicherry Why Work at LenovoWe are Lenovo We do what we say We own what we do We WOW...
-
Property Operations Specialist
5 hours ago
Puducherry, Puducherry, India beBeePropertyManagement Full time ₹ 6,00,000 - ₹ 10,00,000About UsOur mission is to provide travellers with safe and social spaces at affordable prices.Job Title:We are seeking a Property Manager to oversee day-to-day operations, ensure exceptional customer service, and contribute to the growth and development of our brand.The ideal candidate will have:A strong background in property management or a related...
-
**Senior Property Manager Opportunity**
17 hours ago
Puducherry, Puducherry, India beBeeHospitality Full time ₹ 6,00,000 - ₹ 8,00,000**Job Title:** Property AdministratorAre you a highly motivated and skilled hospitality professional? We are seeking a dynamic individual to join our team in managing property operations.This is a critical role for a self-starter who excels in guest relations, revenue management and operational efficiency. You will be the primary point of contact for guests...
-
Information Technology Operations Specialist
2 weeks ago
Puducherry, Puducherry, India Varahe Analytics Private Limited Full timeJob DescriptionJob Description: IT Operations ConsultantLocation: Puducherry; for projects across India'Note: This will be a Short Term Contractual role for 11 Months of Duration.About Varahe Analytics:Varahe Analytics is one of Indias premier integrated political consulting firms, specializing in building data-driven 360-degree election management. We help...
-
Information Technology Operations Specialist
2 weeks ago
Puducherry, Puducherry, India Varahe Analytics Private Limited Full timeJob Description: IT Operations ConsultantLocation: Puducherry; for projects across India"Note: This will be a Short Term Contractual role for 11 Months of Duration.About Varahe Analytics: Varahe Analytics is one of India's premier integrated political consulting firms, specializing in building data-driven 360-degree election management. We help our clients...
-
Billing and Inventory Executive
1 week ago
Puducherry, Puducherry, India Jupiter Enterprise Full timeCompany Description Jupiter Kids Camp, founded in 2000 and located in Pondicherry, is a beloved retail shop specializing in newborn needs (0-2 years), baby accessories, and a wide range of kids' board games and electric toys. Known for offering products that range from affordable to high-end, Jupiter Kids Camp serves as the local favorite for baby and kids'...