Client Service Manager

10 hours ago

Thiruvananthapuram, Kerala, India Ecorgy Solutions Full time

About Us:

At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Client Service Managers to drive exceptional patient care and elevate our service delivery to the new levels.

Role Overview:

As our Client Service Manager, you'll be the cornerstone of our patient care team. You'll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships.

Responsibilities:

  • Collaborate closely with professionals to assign patient care according to established protocols, ensuring exceptional service delivery.
  • Manage and supervise stakeholders and clients and provide exceptional service, meet business volumes, and work towards achieving predetermined targets.
  • Provide outstanding supportive environment for professionals, fostering services to the patients with empathy.
  • Manage client relationships efficiently that results in client retention and provide issue resolutions to the professionals effectively.
  • Prioritize and resolve complaints round the clock to maintain service quality and client satisfaction.

Skills & Qualification:

  • Any Bachelor's degree - Mandatory
  • 3-5 years of relevant work experience in similar role.
  • Excellent English communication and articulation skills are essential.
  • Prior experience in US healthcare process preferred.
  • Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.
  • Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability.
  • Willing to perform night shift (10:30PM to 7:30AM) from our office premises at Elippode, Trivandrum.

ONLY TRIVANDRUM BASED CANDIDATES WILL BE CONSIDERED

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