Customer Support Representative

7 days ago

Remote, India Summerhill Technologies Pvt Ltd Full time ₹ 1,80,000 per year
  • ELIGIBILITY CRITERIA -

Education - Minimum Graduate

Work Experience years

  • SKILLS REQUIRED -

We are looking to hire Customer Experience (CX) Executives. The CX Executives will be responsible for managing the interface between the company and their customers, through all modes of communication including phone calls, social media platforms. We believe that the absolute best customer experience is critical for the success of the company, and are looking for people who will own this responsibility.

The ideal candidate should have -

  • Strong communication skills (spoken & written) in English & Hindi
  • Problem-solving, quick thinking Capabilities, and Excellent listening skills
  • Attention to detail, with the ability to work smart and not just hard
  • Ability to follow through and find solutions to the challenges faced by customers
  • Analyse trends in challenges being faced by customers, and liaise with other teams to find systemic solutions
  • Adept at working with Google Documents and Spreadsheets and basic computer knowledge (MS - Office)
  • A super positive attitude with a willingness to learn is absolutely mandatory

DAILY ROLES AND RESPONSIBILITIES -

(To be fulfilled by the agent only after she/ he undergoes the process training)

  • Assist customers via phone and social media with inquiries about products, handle complaints related to purchases, and assist customers with placing orders, and abandoned checkouts.
  • Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
  • Follow up with customers to ensure their issues are resolved.
  • Direct & follow up on unresolved concerns to appropriate departments for further investigation.
  • Manage escalations from social media and management escalations.
  • Meet Key Result Areas (KRAs) and Key Performance Indicators (KPIs) consistently.

Job Type: Full-time

Pay: From ₹13,500.00 per month

Work Location: Remote

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