Client Solutions Specialist

The Client Solutions Specialist will assist clients, providing them with innovative solutions and unparalleled services. This will be accomplished through implementing and supporting their custom platform or product services.  

Essential Duties and Responsibilities:

• Analyze client configuration requests and design customized solutions to achieve their specific goals.
• Implement customized product systems to address the unique business requirements of each client.
• Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication.
• Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information. 
• Regularly maintain and update all project-related documents and tracking systems.
• Responsible for establishing and reviewing cases and tasks in ClientSpace to ensure records are organized and up to date.
• Advise clients on best practices and offer guidance for optimal software utilization.
• Conduct comprehensive system training, testing, and troubleshooting to support clients effectively.
• Collaborate with team members on software releases and actively participate in ongoing training sessions.
• Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.

Marginal Functions:

• Build, maintain, and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department. 
• Complete projects and other duties as assigned by the supervisor.    

Knowledge, Skills, and Abilities: 

• Excellent verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures 
• Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands, and changes in the work environment.  
• Ability to deal with frequent interruptions, changes, delays, or unexpected events. 
• Strong organizational, analytical, and problem-solving skills. 
• Demonstrated ability to learn quickly. 
• Ability to collaborate with others. 
• Ability to establish credibility, be decisive, and be able to recognize and support the organization's preferences and priorities. 

Required Education & Experience:

• High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred. 
• Minimum of one year of customer service experience is preferred. 
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. 
• Experience with the following systems preferred: Time Labor Management, Applicant Tracking Systems, ClientSpace, and PrismHR. 

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR's Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:

We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about our roles but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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