
Customer Relationship Executive
5 hours ago
Job Title: Customer Relationship Executive
Company: Italent Management
Location: Nagpur
Job Summary:
The Customer Relationship Executive will be responsible for building and maintaining strong relationships with clients, addressing their needs, and ensuring a positive customer experience. This role requires excellent communication skills, a customer-first attitude, and the ability to manage queries and resolve issues effectively.
Key Responsibilities:
- Act as the primary point of contact between the company and clients.
- Build and maintain strong, long-term customer relationships.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Ensure high levels of customer satisfaction through effective communication and problem-solving.
- Maintain records of customer interactions and transactions.
- Assist in identifying opportunities to upsell or cross-sell services.
- Coordinate with internal teams to ensure timely delivery of services.
- Provide regular updates and reports on customer accounts.
- Support business growth by contributing to customer retention strategies.
Requirements & Skills:
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
- Proven experience in customer service, client handling, or a related role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Problem-solving attitude with attention to detail.
- Ability to work independently as well as part of a team.
- Proficiency in MS Office and CRM tools is an added advantage.
Employment Type: Full-time
Job Type: Permanent
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Language:
- English (Preferred)
Work Location: In person
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